Our bright polish is a shiny finish seen most traditionally on gold jewelry. Our brushed matte finish is more rustic and velvet-like, with a less reflective shine than our bright polish.

Refer to this helpful link to see some photo examples of the differences of our finishes on each metal color:

http://bit.ly/28YacS1

We measure in US ring sizes. We offer whole, half, and quarter sizes. Some sizes are not available.

Even if you have been sized somewhere else before, we highly recommend using our sizing tools for proper measurement for our jewelry. Sizing can vary a bit from one jeweler to the next, so using our tools will best ensure a proper fit on the first try.

We'll be happy to send you a complimentary plastic sizer! Select the "US Ring Sizer" option from the drop-down menu at check-out.

For the most accurate sizing, we highly recommend our Perfect Fit sizer. This is especially recommended for anyone ordering an eternity band, a wide band or large set of stacking rings, or for anyone whose fingers may be tricky to size: http://etsy.me/2c

We put a great amount of time, thought, energy and care into each design in our collection. It is quite costly to customize a design, because it requires hours of additional labor and often requires us to order new materials for the customization. We're sorry, but we are not accepting custom requests at this time.

Most of our pieces, unless explicitly marked as "Ready to Ship" within the listing description, are made-to-order. Due to our high order volume, current production time is about 4-6 weeks (+shipping), but we do our best to get orders in the mail as quickly as possible.

If you are in a RUSH, please contact us directly with your exact deadline and we'll do our best to accommodate! Rush fees will apply to prioritize your order, and express shipping is required. Refer to our full shop policies for more details.

We accept returns, except for Final Sale items. Please refer to our full shop policies for details:

http://etsy.me/2aZuBbs

Returns are accepted up to 30 days after you've received your jewelry.

You are responsible for shipping costs to and from our studio for returns, and prior shipping costs cannot be refunded.

All returns incur restocking fees. Refer to our shop policies for more information about additional fees for returns.

We do not accept exchanges.

International buyers (outside the US): Please note that your country may charge import/VAT fees upon delivery, for which you are responsible. Refer to our shop policies for more information.

Please refer to our full shop policies regarding shipping and the methods that we use for both domestic and international orders:

http://etsy.me/2aZuBbs

All of our jewelry ships from Massachusetts.

Your jewelry will come in our custom Melanie Casey gift packaging, ready for gift-giving!

And not to worry, the paperwork included in your shipping box will not include any pricing information, so we can ship directly to your recipient!

If you would like a gift note to be included, please write your preferred gift message in "quotes" in the Notes section at check out.

We offer cleaning, resizing, repair and refinishing services for the lifetime of your jewelry - just reach out to us!

Here are some helpful tips to keep your jewelry in top shape:

♦ To best combat the residue buildup that comes with regular wear, you can clean your jewelry regularly at home with warm water, gentle soap, and a soft toothbrush.

♦ To maintain the integrity of your jewelry, remove your jewelry before showering, gardening or doing outside work, using cleaning chemicals, applying makeup and lotions, swimming, and exercising. Exposure to any harsh chemicals or heavy pressure will put your jewelry at risk.

♦ Store your jewelry in a soft pouch or lined jewelry box.

Unfortunately, no. We no longer offer payments through layaway, as this has become very difficult for us to manage over time. We're sorry!