Quirky handmade accessories & stationery

Falmouth, United Kingdom On Etsy since 2006

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Quirky handmade accessories & stationery

Falmouth, United Kingdom | 258 Sales

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quality 10 shipping 39 customer service 32

Shop policies

Last updated on November 30, 2011
Hello, thank you for visiting my policies page. I have tried to keep my policies easy to understand - there are sections on payment, shipping and refunds. Please send me a message if you need any more information. You can read more about me and what I do on my profile page, if you like.

Accepted payment methods

Returns and exchanges
I want my customers to be as happy as possible with their purchases.
There are three types of situation where I can give a refund or replacement:

A – You change your mind. Please contact me within up to one week of the item arriving, then return the item to me (you just need to pay the postage for the return). I will issue a full refund, once I have the item back in it’s original condition.

B – Item arrives damaged or is faulty. In the unlikely event of this happening, please contact me with full details (photos of the damage or fault are helpful for me to see what’s gone wrong)
Return the item after you have contacted me, and I will send a replacement or refund you in full.

C – Lost in the mail? Luckily this is very rare! Usually, the parcel is just waiting at a mail sorting office, or left with a neighbour, but if your parcel still doesn’t arrive within 3 weeks of the dispatch date, please contact me. If we can’t track down your parcel, we’ll either agree to a replacement item being sent, or I’ll refund you in full.
Payment is through Paypal. I sell in British Pounds Sterling, which will convert on Etsy to your local currency if you're outside the United Kingdom. (Prices will update daily to reflect the current exchange rate.)
I accept Paypal e-cheques but this will delay dispatch time as I have to wait for these to clear - normal Paypal payments are very quick and easy though!

Please note that some countries charge import fees/customs duties on goods coming from overseas, if the value is over a certain amount - these fees must be paid by the customer to their customs department, sorry. Buyers in the UK and European Union are not affected by this.

To the best of my knowledge, at the time of writing:
CANADA - Up to approx $20 CAD worth of goods can be imported without being charged fees.
USA - $200 before any fees are charged.
AUSTRALIA - $1000 AUS before any fees are charged.
OTHER NATIONS - please contact me if you are unsure of your local import laws.

If you have any questions or concerns about import fees please contact me.
I try to mail orders within one working day but this may be longer due to work commitments - if I'm going to take more than 2 working days I will email you to let you know.

UK - First class mail. Delivery usually takes up to 3 working days.
EUROPE - Airmail. Delivery usually takes approximately one week.
USA & CANADA - Airmail. Delivery usually takes two weeks but please allow up to 3 weeks.
REST OF THE WORLD - Airmail. Delivery usually takes two weeks but please allow up to 3 weeks.

If you need tracking or faster delivery, please contact me before paying.

Want something sent to another address? Just add the address in Paypal and use that address during checkout.

Please always make sure the correct address is used.
Additional policies and FAQs
Please remember that some computer monitors may display colours a little differently. I try to give accurate descriptions of my items in each listing. Contact me if you'd like more information or colour samples.

All recycled / upcycled materials are cleaned before I make them into anything.

If you have any questions not covered here, please contact me.

Thanks for reading!