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scentsandmemories

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Shop policies

Last updated on February 9, 2011
Thank you for visiting Scents and Memories!
I am passionate about my craft, commmitted to using only 100% natural ingredients, and dedicated to offering products of exceptional quality, from the botanicals I use to the final packaging.
I am also committed to providing excellent service to each and every one of my customers. I want you to be satisfied with every aspect of your transaction! PLEASE CONTACT ME if you have any questions, concerns, or requests, before or after placing an order.
I look forward to scenting your world!

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
  • Money Order
Returns and exchanges
REFUNDS are considered depending upon the circumstances of each individual request. Please convo me to discuss a refund.

If a item arrives damaged or is lost, a REPLACEMENT will be sent, with no shipping fee, once proof of damage or loss is provided by the buyer. Please convo me to discuss a replacement.
Payment
You can pay for your purchases from Scents and Memories using PayPal or a Postal Money Order.
NOTE: Money orders take approximately 3 business days to clear. Please allow extra time for your order to be shipped.
Shipping
To celebrate Spring, Scents and Memories is offering FREE SHIPPING on all items, with the exception of bulk orders totaling $500 or more.

After payment confirmation, orders are shipped via USPS, with delivery confirmation. *Please convo me if you need expedited shipping!

*Packages sent to addresses OUTSIDE THE US are shipped via Air Mail, with free insurance for the value of the item/s.

You will receive a shipping confirmation "convo" when your purchase from Scents and Memories has been mailed.
Additional policies and FAQs
Scents and Memories offers discounts based on volume. *Please convo me before placing your order, and a Reserve Listing will be created that reflects your reduced price, as follows:
Orders of $100-$200 receive a 10% discount
Orders of $200-$500 receive a 15% discount
Orders of $500 or more receive a 25% discount*
*Shipping options and fees will be discussed and agreed upon prior to your order's completion.