TheRebelsAtelier
Napoli, Italy
Shop policies
Last updated on
August 29, 2016
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Please be sure to check my measurements and descriptions carefully before placing your order and feel free to ask if you need more info. We can both avoid unhappy purchase.
If you'd like to return your item:
Contact me within: 5 days from delivery.
Ship your item back within: 14 days from delivery.
Request a cancellation within: 1 day from purchase.
Shipping costs for return will not be refunded.
Ship your item back with a certified and tracked service.
Once your order will be here we will process your refund.
Refund will be given on the price of the item, shipping cost not included.
RETURN/REFUND won't be given to:
Unclaimed packs or wrong/incomplete address.
Return shipping without tracking number.
Items returned damaged, defective or used.
Custom orders or items on sale
Be sure to fill the Customs Declaration Form (CN22) correctly:
choose "OTHER" from check boxes
describe the product as "RETURNED ITEM"
mark the value as "ZERO"
If you incorrectly fill CN22 and I will be asked to pay the custom charge, then I will refuse your returned items and the shipping will return back to you again.
If you'd like to return your item:
Contact me within: 5 days from delivery.
Ship your item back within: 14 days from delivery.
Request a cancellation within: 1 day from purchase.
Shipping costs for return will not be refunded.
Ship your item back with a certified and tracked service.
Once your order will be here we will process your refund.
Refund will be given on the price of the item, shipping cost not included.
RETURN/REFUND won't be given to:
Unclaimed packs or wrong/incomplete address.
Return shipping without tracking number.
Items returned damaged, defective or used.
Custom orders or items on sale
Be sure to fill the Customs Declaration Form (CN22) correctly:
choose "OTHER" from check boxes
describe the product as "RETURNED ITEM"
mark the value as "ZERO"
If you incorrectly fill CN22 and I will be asked to pay the custom charge, then I will refuse your returned items and the shipping will return back to you again.
Shipping
All items will be shipped via National Postal Service (Poste Italiane SPA)
This service is tracked. The ETA is 6-15 working days.
Please contact us for Express Shipping (FedEx, Ups, Dhl), there will be an additional price to pay for it. This service is tracked & signed. The ETA is 3-5 working days.
We cannot ship to P.O. boxes; it must be a home or business.
Add your phone/mobile number, couriers need it to reach you if you are not at home.
Please double-check your shipping address!
This service is tracked. The ETA is 6-15 working days.
Please contact us for Express Shipping (FedEx, Ups, Dhl), there will be an additional price to pay for it. This service is tracked & signed. The ETA is 3-5 working days.
We cannot ship to P.O. boxes; it must be a home or business.
Add your phone/mobile number, couriers need it to reach you if you are not at home.
Please double-check your shipping address!
Additional policies and FAQs
If you handle your garments with care they will last long so please remember to follow the instructions provided by CARE SYMBOLS on labels.
Here are some tips you may follow:
- Handwash only, max. water temperature 30 - 40°C
- Do not wring by hand
- Do not bleach
- Iron using low temperature setting
- Do not iron on print
- Do not tumble dry
Or you can just give it to your mum!
Here are some tips you may follow:
- Handwash only, max. water temperature 30 - 40°C
- Do not wring by hand
- Do not bleach
- Iron using low temperature setting
- Do not iron on print
- Do not tumble dry
Or you can just give it to your mum!