Accepted payment methods
Returns and exchanges
I am not responsible for items lost in the mail. It is recommended that you pay for tracking and/or insurance, once the package leaves my hands I cannot control. I will do my best to assist you in finding lost packages and will provide tracking info for input on usps.com when it is available. (please read the above 'shipping' info)
**** I do not ship through paypal: please be sure your ETSY address is correct! ****
SHIPPING UPGRADES: If you are in the US priority mail is $6.50 if it will fit into the flat-rate envelope or small box. (to upgrade take the amount of shipping you've already paid and subtract this from $6.50: for example if you paid $3 you would owe $3.50 more for the shipping upgrade, and I can send a paypal bill for the add'l cost) For Canada the total is $13 and Everywhere Else is $16--- I can fit up to 200 yards of ribbon (depending on the style and size and quantities) into the flat-rate mailers, so keep this in mind. Leave a note at checkout or convo me if you would like to add the upgrade, as Etsy policy does not allow me to have 'shipping upgrade' as an item in my shop for purchase. My zip code is 57004 and you can go onto usps.com w/ your own zip code or country to find the delivery times and possible other methods of shipping. ***Priority mail upgrade is not available for 12x12 papers, albums, or page kits as they do not fit into the option boxes.
If you are local and live w/in Beresford, SD we can deliver your order to you @ no charge, or if you live in this area and would like to arrange a pick-up you can do that. I can refund your shipping charges through paypal or contact me first and I'll update the invoice. (: I also have a selection of my items for sale in a kiosk at the Kidz Klozet in downtown Beresford, in the lower level of Ultimate Dance during their business hours- convo me for details if you would like an address or phone number.
Additional policies and FAQs
A few notes...
If you'd like a longer length of ribbon than in a listing, just let me know and if I have it I'll list it for you! I usually have more of all the items in my shop- including the papers, stamps, ect. (: I can give a discount on some of the ribbon styles I have w/ purchase of 5 or more yards of any one style. Convo me and I'll let you know if it's available and can be discounted! Custom colors/prints can be ordered also, just contact me (a minimum purchase of 5 yards is required for special orders).
Page Kit Combo Special: my Scrapbook Page kits are size 12x12 inches and are $6 each or 4 for $20. If you'd like to buy 4 or more I'll refund you the discount through paypal or contact me first and I'll set up the discount for you. (:
please visit my scrapbook blog http://janellescraps.blogspot.com
and on facebook http://facebook.com/scrapwithstyle
We are a family in-home run business. I am a stay-at-home mom to my two little girls, ages 3 and 6. I do my best to ship your orders in a timely manner. Your business is very important to me and I so appreciate all my customers!! We have had a great time here w/ our shop on Etsy and have had a lot of growth! I try very hard to make all my customers happy with the service they receive, but occasionally due to high volume of orders and/or family events/vacations orders do not ship out as quickly as we would like. If you have a concern, please send me a convo I would love to hear from you and I always try to get back to you quickly!
I have added a few notes below that I hope you understand, although these things don't always apply it is a good guideline and a few additional notes about our shop policies, it is an ever-growing list (:
♥Larger Orders will take longer to ship
♥If you have a need-by date please lmk this ahead of time, it's the only way I will know!
♥Orders will many, many items will take longer to ship
♥Orders that contain one or more PIF item may take longer to ship
♥Orders of several PIF items may take longer to ship
♥Orders with handmade items may take longer to ship
♥Orders with handcut items may take longer to ship
♥Orders with various sized papers (they are cut by hand they do not come in 4x6 and 6x6 size but I cut them down from full size papers) may take longer to ship
♥International orders will take longer to receive
♥Sometimes International orders are held in customs for reasons I do not know and cannot control-- therefore waiting longer is sometimes necessary for items to arrive
♥Other sellers may ship faster than me-- I try my best!!!
♥Communication is key: if you have a need-by date or a specific event just lmk and I will do my best to accomodate, but I won't know about it unless you tell me.
♥Random/Assorted items are random and assorted so you might or might not get what you like or wanted...so please bear this in mind before ordering a random! item
♥Surprize! items are also random and so you might not like what you get, usually it is a good surprize but I suppose not always if you dislike the colors chosen, so please bear this in mind before ordering a surprise! item
♥I USE RECYCLED PACKAGING!!!! ♥♥♥ For most people, this is a good thing-- but if you disagree please lmk ahead of time!
♥I ship in small packages whenever I can
♥I do not ship through Paypal, so please make sure your Etsy address is correct, and your paypal will NOT be updated w/ shipping info because I do not ship through Paypal.
♥Scrapbooking and Papercraft orders sometimes take longer for me to package b/c it is more time consuming-- and I want to be certain that all the papers ect arrive in perfect condition.
♥If you chose 'money order' as payment, please mail a money order!
♥If you chose 'check' as payment, please mail a check!
♥If you chose 'other' as payment type, please have this already set up w/ me. 'credit card' payments need to be run in paypal-- look under my shop announcement for instructions!
♥ I would appreciate your convo or email if you have any issues with your order, and giving a chance for us to work it out before resorting to negative or neutral feedback
♥ I LOVE MY CUSTOMERs! ♥
♥♥♥♥♥♥♥ Please read my feedback, I am very proud of our sales and our feedback and generally shipping is described as FAST, we do our best and I hope you will visit again!! ♥♥♥♥♥♥♥♥♥♥♥♥