scratchcraft

ScratchCraft

Saint Paul, Minnesota 13132 Sales On Etsy since 2008

5 out of 5 stars (4739)

scratchcraft

ScratchCraft

Saint Paul, Minnesota | 13132 Sales

scratchcraft

Contact shop owner

scratchcraft

Announcement    FREE shipping on all U.S. orders over $35!

Please allow 2-3 days between when you place your order and when it goes in the mail. However, I will work hard to make sure these get done sooner. Thanks!

Don't forget to look for me on Facebook at facebook.com/craftscratch or on Instagram at instagram.com/scratchcraft.

Announcement

Last updated on Jul 10, 2019

FREE shipping on all U.S. orders over $35!

Please allow 2-3 days between when you place your order and when it goes in the mail. However, I will work hard to make sure these get done sooner. Thanks!

Don't forget to look for me on Facebook at facebook.com/craftscratch or on Instagram at instagram.com/scratchcraft.

Reviews

Average item review
5 out of 5 stars
(4739)
See reviews that mention:
quality 734 shipping 857 customer service 342

Updates

New to the ScratchCraft family!
View all 23 updates

About scratchcraft

Sales 13,132
On Etsy since 2008

Needle Felted Friends

I give credit to my wife who introduced me to this creative outlet. She saw potential, hooked me up with some supplies, and the rest is history. Needle felting is not that unique (just look around Etsy). But, I try to make my felted friends with as much personality and friendliness as possible to remind us all not to take life too seriously.

I also like working with my customers on new and different ideas. Sometimes those suggestions turn out to be great additions to my shop's regular inventory.

The materials I use are found, made or processed right here in the U.S., and I personally make every single ornament that leaves this store, with my wife helping out on some of the details.

You can find out more on our blog at scratchcraft.com

Shop members

  • Dan

    Owner, Maker, Designer

    When I'm not busy art directing at my day job, I spend my time directing my felted friends to be ambassadors of good will and cheer.

Shop policies

Last updated on January 25, 2018
We spend a lot of time making stuff, and we take care to make sure what we make is made with quality materials.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
We do our best to not misrepresent any item, so exchanges will obviously be considered for extenuating circumstances (ie. item was damaged in shipping or you received the wrong item), and will be determined upon discussion with buyer.
Payment
We accept payment directly through Etsy or through PayPal and will ship any purchase once payment has been cleared.
Shipping
Once payment has been received, lighter items (like felted friends) will be shipped out using First Class (for domestic U.S. orders) with delivery confirmation. Heavier items will be sent using Priority. Orders will ship out between 2-7 days from when received. If it will be longer we will let you know.

International orders will be sent using the most efficient, but cost-effective method, usually First Class International - which may mean item could arrive any time between 2-4 weeks (occasionally more), depending on your local delivery options, customs, the weather, time of year, etc...

PLEASE NOTE: international packages (outside of the U.S.) can often carry a customs fee/tax that is above and beyond the postage that has been paid to us, and can often be more than the actual postage (there may also be a service fee from your local post office for handling the country's tax collection). Your post office will most likely hold the package and require the extra tax upon receipt of the package. A little more info can be found here: https://www.etsy.com/ie/help/article/5023 or if you want to calculate the import tax, you can use this tool: http://www.dutycalculator.com/new-import-duty-and-tax-calculation
Privacy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

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Information I Collect:
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

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Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:

• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

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Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

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Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

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Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.