RETURNS POLICY

All sales are final, we do not accept returns. If you received an item that is damaged, please contact us within 3 business days of arrival- we are happy to make arrangements for a replacement if the item is available. .

We accept all major Credit Cards, Paypal, Personal Checks, and Phone Orders.

DOMESTIC ORDERS:
US orders are shipped via USPS or UPS depending on value and weight. Insurance is included on packages shipped USPS Priority/Express Mail, and all UPS packages. Insurance is not offered on any parcel shipped First Class Mail.

INTERNATIONAL BUYERS:
Due to the timely detail & high cost ($93 per parcel) of inspection/ clearance paperwork thru USFWS, we are no longer shipping our marine products outside the US. We do however accept and ship orders to any US territory.

SHIPPING SUPPLIES:
We pay out of pocket for all boxes, shipping & packaging supplies, and obtain extra insurance if necessary at no additional cost to you. We use recycled materials & spend countless hours producing shredded padding for our products. We do purchase recycled packing supplies as well and work with a local recycling center to obtain additional resources. Our products and items are fragile, and we do our very best to package and wrap all items with utmost of care. Being GREEN takes time, patience, and understanding- we ship natural products, we try very hard NOT to package our Natural Products in materials that will not biodegrade or cannot be recycled or reused by our customers.

SHIPPING TIMES:
Our Regular processing time is 3-5 business days. Custom & wedding orders do vary, but take approx 6-10 business days to complete.

CUSTOM ORDER SHIPPING TIMES:
Due to volume and demand, many of our pieces are made to order and are each truly one of a kind. The shipping time quoted at checkout is typically the transit time through the shipping carriers and does not include actual creating time. Depending on the demand & outstanding requests from our clients, creating time can vary from 6-10 business days... Please feel free to send us an inquiry if you have a deadline & we'll do our best to accommodate your requests. Rush shipping is available through USPS or UPS but does not include creating time necessary to prepare each piece for its departure to its new home'

RUSH SHIPPING and PROCESSING:
If you have an item that needs to be rush delivered, please contact us and we will explain our fee for Rush Processing. Rush processing fees are not actual rush shipping rates- they are separate. We often have a large list of orders ahead of any new orders placed. Our normal processing time for regular orders (not customized order) is 3-5 days. That is the time before an item is actually shipped, we base the rush processing rate upon that info. If selecting to add a rush processing, your order is moved to the top of the list. You still may have an additional shipping charge through our cost from the carrier for receiving the package sooner. ***Otherwise items are shipped in the order they are received. Some custom orders or 'made to order' pieces do take additional time to complete.

RETURNED SHIPMENTS:
If a shipment is returned due to an incorrect address, we are willing to reship, however we will require shipping is paid. If you would no longer like the product we will refund you, but we do charge a 20% restock fee.

ADDRESS CHANGES:
As a courtesy we will update the address. On occasion the system will override the address change. We do feel the need to tell our customers that this is a possibility & if this does happen we are not responsible. There is also the option to refund/cancel the order & it be reordered under the correct address.

I always am happy to do custom orders for Sea Life Supplies, Weddings or other Sea Related Artwork. If there's something you've been looking for, or would love to see in the shop- please contact us through Etsy's Communication system. Chances are if its Sea Related, we probably have access to it!

CUSTOM WEDDING ORDERS

Looking to fulfill the Beach Wedding of your Dreams? We want to help you! We specialize in many custom designs from- invitations, save the dates, wedding favors & table decorations, to centerpieces, escort cards, placecards, bulk wedding supplies, messages in a bottle, personalized gifts, and other custom decor. We focus on Beach Themed Events, but also provide service to any bride- with any theme. We love Weddings and Special Events! Please don't hesitate to contact us regarding all your wedding needs. We have a long history in planning events, and would love to work with you on a one on one basis. We believe weddings are personal, and we believe your experience with Seashellsbyseashore should be as well.
Best Wishes- We look forward to speaking with you. Contact us directly, at TheShellLady [!at] lovingcoastalliving.com or on the site to check our availability.