We accept all major Credit Cards, Paypal, Personal Checks, and Phone Orders.

DOMESTIC ORDERS:
US orders are shipped via USPS or UPS depending on value and weight. Insurance is included on packages shipped USPS Priority/Express Mail, and all UPS packages. Insurance is not offered on any parcel shipped First Class Mail.

INTERNATIONAL BUYERS:
We actually export (ship) internationally, however, it is a detailed process. We are officially licensed to ship 'wildlife' (anything that once was alive), and therefore, must provide detailed species info on each shipment outside of US. That process comes with inspection fees (from US Fish & Wildlife) and is an additional $98. Unfortunately that does not include normal shipping fees, and like shipping cost is not a fee we incur or profit from, but a fee that is paid to the government for the parcel to clear customs promptly and efficiently. It protects both parties from the unlicensed sale of this type of product. Most sellers/ companies that do not require this are, in most cases unlicensed, and there is a high chance the parcel would be seized in customs.
We'd be happy to create for you, and get a quote on the actual shipping charges, but the additional $98 is non negotiable. We are billed for every package we ship outside the US via custom inspectors. We do not charge any additional cost to fill out paperwork, as we understand the customs fee is costly enough to our clients. We feel the additional time/cost we have in working thru the proper channels is our responsibility.
We hope you understand, there is lengthy regulations and paperwork involved to protect our environment. Please help protect our wildlife and only purchase from a licensed seller. We are privileged to be able to share such wonderful natural products. If you are interested in the educational/ conservation process behind the world's animal & plant kingdom's species (& many of our marine products)- please visit CITES or USFWS for detailed info.

*We are currently looking into an alternative program for international customers that would not incur any additional customs fees, but it does limit the quantity of any purchase to 25 items. Orders larger than that quantity would need to be shipped in separate parcels for the inspection fees to be waived. That program does exclude certain species like coral, sea fans, & other rare species in our inventory. If that is something that you'd be interested in, please let us know as we are currently not in that program but may obtain additional licensing if there is enough response from our clients.


SHIPPING SUPPLIES:
We pay out of pocket for all boxes, shipping & packaging supplies, and obtain extra insurance if necessary at no additional cost to you. We use recycled materials & spend countless hours producing shredded padding for our products. We do purchase recycled packing supplies as well and work with a local recycling center to obtain additional resources. Our products and items are fragile, and we do our very best to package and wrap all items with utmost of care. Being GREEN takes time, patience, and understanding- we ship natural products, we try very hard NOT to package our Natural Products in materials that will not biodegrade or cannot be recycled or reused by our customers.

SHIPPING TIMES:
Our Regular processing time is 3-5 business days. Custom & wedding orders do vary, but take approx 6-10 business days to complete. We do not offer shipping on weekends.

CUSTOM ORDER SHIPPING TIMES:
Due to volume and demand, many of our pieces are made to order and are each truly one of a kind. The shipping time quoted at checkout is typically the transit time through the shipping carriers and does not include actual creating time. Depending on the demand & outstanding requests from our clients, creating time can vary from 6-10 business days... Please feel free to send us an inquiry if you have a deadline & we'll do our best to accommodate your requests. Rush shipping is available through USPS or UPS but does not include creating time necessary to prepare each piece for its departure to its new home'

RUSH SHIPPING and PROCESSING:
If you have an item that needs to be rush delivered, please contact us and we will explain our fee for Rush Processing. Rush processing fees are not actual rush shipping rates- they are separate. We often have a large list of orders ahead of any new orders placed. Our normal processing time for regular orders (not customized order) is 3-5 days. That is the time before an item is actually shipped, we base the rush processing rate upon that info. If selecting to add a rush processing, your order is moved to the top of the list. You still may have an additional shipping charge through our cost from the carrier for receiving the package sooner. ***Otherwise items are shipped in the order they are received. Some custom orders or 'made to order' pieces do take additional time to complete.

I am not an unreasonable person, so if there is a problem or concern- just shoot me an convo. I am a person just like you, and I will treat you with respect and expect the same gesture back.

RETURNS POLICY

If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply contact us to make arrangements to return the item to us in its original unused condition within 7 days of receipt.

Returned items should be returned in original bubble wrap, peanuts and must be returned in original packaging in good condition. We will issue a full refund on receipt, excluding the original delivery charge after inspecting the item. Alternatively, if preferred, we will also be happy to exchange, or give you a credit for the item.

Please note:
Goods will only be accepted for return if they are returned within 7 days of delivery, unless we have notified you otherwise.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are damaged and cannot be replaced and/or a refund arrangement is made.
Thanks!

I always am happy to do custom orders for Sea Life Supplies, Weddings or other Sea Related Artwork. If there's something you've been looking for, or would love to see in the shop- please contact us through Etsy's Communication system. Chances are if its Sea Related, we probably have access to it!

CUSTOM WEDDING ORDERS

Looking to fulfill the Beach Wedding of your Dreams? We want to help you! We specialize in many custom designs from- invitations, save the dates, wedding favors & table decorations, to centerpieces, escort cards, placecards, bulk wedding supplies, messages in a bottle, personalized gifts, and other custom decor. We focus on Beach Themed Events, but also provide service to any bride- with any theme. We love Weddings and Special Events! Please don't hesitate to contact us regarding all your wedding needs. We have a long history in planning events, and would love to work with you on a one on one basis. We believe weddings are personal, and we believe your experience with Seashellsbyseashore should be as well.
Best Wishes- We look forward to speaking with you. Contact us directly, at TheShellLady [!at] lovingcoastalliving.com or on the site to check our availability.