SeaUnicorn

all you've dreamt, yet to dream; here begins our story

LA, California

SeaUnicorn is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

SeaUnicorn is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on February 4, 2011
Please feel free to convo me about any questions, concerns, etc, you may have. Never feel like a pest!! Customer service is my number one priority at my shop.

But I did have to set some guidelines:

HOW TO CONTACT ME
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Please use etsy.com to communicate. I do not always stay on top of my outside yahoo email address and would prefer not to contact yours. 'Contact seller' is the option, on the side page. Any specification's or questions need to go there.
OR please add your note, if basic request, in "note to seller" box, when your in purcahse transaction. As well do not leave me notes in paypal. I do not read them, as I dont even know where to find them. Keep all concerns, prefferences, to etsy only.

Accepted payment methods

Paypal
Returns and exchanges
CUSTOMER SERVICE

I am very accomidating and would love every customer to be satisifed. If you are un happy with your purchase, or encounter a technical problem, please notify me within a week of receieving your item. It will be refunded or credited, ONCE shipped back. NO item will be refunded if not returned. Also, if you do something to your item yourself, I am not held accountable. (Say you've had a piss day and throw it against the wall, who does that I know but, opps it dents or breaks, dont blame me :)

If technical, I can easily direct you on how to fix rather quickly. You would just contact me. I cant think of an example, but just incase.
Payment
Recently, new buyers of etsy can be a bit confused about payment. It is a bit tricky, but easy once you get the jist.

After you add to cart, review, choice pay method, and hit SUBMIT, you must further go to "your etsy", then "purchases on the left toolbar, click "invoice", then hit pay with paypal to be led to your paypal account where you follow through there. Payment is expected within three days. Whichever card you signed up with to become an etsy member, does not automatically take care of your purchases. You must proceed to paying with paypal. Whether you have an account or not, you can still pay via card.

I do accept checks, and cash discretely wrapped up of course. I really do prefer cash to checks in fact. I've never had a problem with its saftey factor. I do not take money orders.

If you would like a printed invoice of your etsy receipt, or paypal reciept, upon request I will include in your package.
Shipping
Shipping is international and requires 5-10 business days. Depending on amount of orders within a week, that number could be as low as next day shipping. If I get flooded with a high volume of orders, that number may be 12 days. If such the case your item may be delayed, I will contact you through etsy "conversation" and keep you updated.

If you need rush shipping, as in you need item for occasion/gift, convo me and I will be happy to try and meet your dates.

I do not insure any packages. So you will not have to sign for anything. Many folks including myself are not always home and it can be quite the pain signing re-deliver forms. But if you would like this option, please include in "note to seller" upon purchase.

Please if you could refrain from messaging me, asking if your item has shipped within a few days upon your purchase. Your able to check that status, by clicking "purchases". You will see your item, and if its been shipped, it will say.

If you feel worried about when you'll get your item after its been a week or so, feel free to convo me and I will keep you updated and informed of your status.

I use padded mailers for the majority of items. Anything I feel needs more protection, I box within the padded mailer. So everything is secure.
Additional policies and FAQs
Packaging...

Each jewelry item purchased, is adorned, boxed, and creatively packaged. If you purchase an item, that will be a gift, please convo me if there are any particular colors/theme, you would like for the item.


Custom....


Custom requests and orders are more then welcome.
If you see an item on old brass or aged copper, it can be changed. Length as well can be altered. Necklaces range from long, to a bit below throat level, and everywhere in between. No choker length, but I do love chokers...may carry soon.

Chains available are mainly pictured.
I have a variety of gold plated, vintage brass, vintage copper, in various cable size. Most tend to to be smaller and delicate looking. In brass and copper and I have thicker larger link chains.