SecondSpringNaturals is taking a short break
Reviews
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kathyjking1 on Jan 9, 2024
5 out of 5 starsLove this moisturizer! I get so many compliments on the scent, even when it’s the end of the day and I put it on in the morning! The scent is not overpowering it just lasts. ♥️
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Mariam on Dec 28, 2023
5 out of 5 starsThe seller was good at communicating to me and we were able to resolve an issue quickly which I appreciate!!
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Mariam on Dec 22, 2023
5 out of 5 starsSeller was very kind and helped figure out a situation with one of my orders she was very helpful
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Cheryl on Nov 28, 2023
5 out of 5 starsBeautiful set and a lovely fragrance. I'm sure it will be a hit with the recipient at Christmas.
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Jean on Oct 31, 2023
5 out of 5 starsThese were my favorite slices, both in size, variety and quality. I ordered from a few different vendors and for slices, would go back here.
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Jill Robin Sampson on Oct 23, 2023
5 out of 5 starsThese were exactly what I wanted! I like to switch my soaps often and these are just perfect. Don’t get me wrong, you have plenty of soap with each bar but less then then the full size bars I was buying on Etsy. I will definitely be back to purchase again!
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My Second Spring
Shop members
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Carrie
Owner
Carrie is the owner and product formulator behind the Second Spring Natural brand.
Shop policies
Accepted payment methods
Returns & exchanges
Cancellations
Privacy
Companies we use: Insert the ones you use.
Google analytics/facebook analytics/Instagram analytics.
USPS
Mailchimp
Information we collect:
At Second Spring Naturals we take your personal data very seriously. In order to comply with the EU GDPR Law, we issue the following statement which we agree to uphold when you place an order with us.
In order to fulfil your order we rely on Etsy to provide us with the necessary data needed in order to process your order in a timely manner. The data we collected is email, Name and Address. We may also contact you for additional information such as a phone number if the need comes up.
We need and use your personal information for the following reasons:
* Tax and business related needs.
* Improvement of your business
* To complete the order in a timely manner
* Compliancy with the platforms own privacy policy. *Mailing lists such as our Mailchimp list.
*social media groups/pages - Facebook
You may revoke your consent at any time and have the right in detail to request details of the information we keep.
Information sharing and disclosure.
We understand the importance of keeping personal data secure and safe and only share limited personal data with companies we need to in order to maintain our business.
Companies we use to help us process the information we collect:
* USPS and or UPS and or FedEx
* Google Analytics
* Business Partners may be added in the future, but are not currently used
* If we sell our business in the future to another company, though there are no plans for this to date
Data Retention
We only keep information for the sole purpose of fulfilling your orders and for our own records and what is deemed fair use in our business within the parameters of the law.
We are located in Pennsylvania, United States outside of the EU and as such use US companies or Canadian Companies to store your data. The companies I use have the same privacy policies in place as stated here.
Choosing to shop with a company outside of the EU means your data is subject to a new jurisdiction and subsequently new laws. However we protect your rights upon the transference with the above security measures.
Informing of rights.
As a residence of the EU, you are subject to rights and privacy laws under the GDPR law.
* You have the right to revoke your permissions at any time except where it is legal for Second Spring Naturals to keep them for the processing of our business requirements by law.
* You have the right to access to your personal data within normal business hours via electronic format.
* You have the right to withdraw from any mailing list or social media outlet at any time. *You have the right to complain to your local data protection agency about the information we keep that is outside of what is required by law.
Contact Information
My name is Carrie Neely and I am the data controller for Second Spring Naturals
For the purposes of data protection you can contact me at secondspringnaturals [!at] gmail.com if you have any questions or concerns.
More information
Frequently asked questions
Custom and personalized orders
We are happy to provide custom orders and often send gifts items with personalization. Contact us to discuss options prior to placing your order.
Care instructions
Handmade soaps are will last a long time provided that you keep them either on a soap dish on in a soap saver bag. They need to dry out between uses. Store in cool, dry place away from direct sunlight.
Policy on Handmade Products
We formulate our soaps, creams and other handmade products with wonderful oils and natural ingredients (in most cases as we do use premium fragrance oils and micas/pigments), but they are not made with the intent to diagnose, treat, cure or prevent medical conditions.
Store out of the reach of children.
For topical use only. Discontinue if rash, redness or itching occurs. Consult a physician of irritation persists. Consult a physical if you suspect you may have an allergy to an ingredient.
Gift wrapping and packaging
If you would like an order placed in a gift box with our signature ribbon and a card, we are happy to create a custom order for you. Contact us to set this up.
Wholesale availability
We offer wholesale body creams and soap loaves currently. We are in the process of setting up our line sheet on Etsy Wholesale for soap loaves only. Please visit our website at www.secondspringnaturals.com to inquire about other wholesale options.
Custom and personalized orders
Returns for Shipping Delays
While I ship very quickly, often earlier than promised, I cannot control the postal service and delays that happen on their end. You will need to place your order at least two weeks from the date you must have it to ensure any issues during transit as the postal service is not something I can control.
This policy is put in place because I have had requests for full refunds when items are ordered late for holidays (and I have shipped immediately)--but the postal service can still delay an item's arrival.
I will not refund any items due to postal service delays once I have shipped within my time frame noted on the order page. Thank you:)