SeizeTheNight

There are no refunds or returns on custom orders. If you do decide to return or exchange a non custom purchase, the return must be made within 7 days of receiving the item. The items purchased must be returned in original condition - please ship back in a bubble mailer. Only the purchase price will be refunded. You also must contact me about the purchase to receive a refund - please do not send back piece with no correspondence. You must include a note with your name you gave on Etsy and the date you originally purchased to receive a refund. Your return address on the package is not enough to know who is returning the item. In shipping return address get smudged, are indecipherable, or can be damaged/ripped off. You must include a note with the necessary information to receive your refund.

I accept payments through Etsy, Paypal or Venmo electronically but I will also accept concealed cash or check. Please note that mailing your payment will take more time as I need to wait for your payment to get to me and if you're sending a check I need to wait for it to clear in the bank. Please make all checks out to Sarah N. Fentz.

All Indiana sales will be charged 7% sales tax.

If it fits, all items ship in a drawstring bag or small box. If you are ordering multiple items and would like each piece in it's own box or bag, please message me about a gift packaging price quote. Multiple gift boxes can change the shipping price as well. :)

Custom orders vary on time. Most items will be made and shipped within 2-7 business days of payment - but some may require more time. If you need something in a rush - please message me BEFORE purchasing.

I ship to the address given on Etsy. Please make sure this is your correct mailing address before purchasing. If you're purchasing a gift you may have me send it directly the the recipient - let me know which address you'd like your items shipped to in the "message to seller" box. :)

I now include insurance on all domestic AND international packages when available. I CANNOT BE RESPONSIBLE for items lost or broken in the mail. If something happens to your package, please let me know and we will file an insurance claim. It does require you to fill out a form online. Usual turn around on a refund is 2-4 weeks.

U-PIC Insurance Services is unable to insure packages containing jewelry shipping to or from the following US ZIP Codes: 10017, 10036, 94102, 94108.



The USPS quotes ALL International destinations at 6-10 business days. However, it has been my experience that some destinations can take up to 5 weeks. Therefore I cannot give an estimated arrival date for International packages.

I cannot track International packages once they leave my country. International customers buy at their own risk. You must allow ample time for your package to arrive (2-3 weeks) before we can file an insurance claim. Thank you for your understanding.

Legally, I must mark all international packages as merchandise. I do not know the customs laws in every country or their fee's. International buyers will be responsible to pay any and all customs fee's if applicable. Please note - customs fees and shipping fees are two different things.

I'm happy to include a small note for all gift purchases. Please leave your note in in the message to seller box when checking out. :)

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Care Information for Seize The Night Jewelry Items

GENERAL CARE:

*Always remove jewelry before bathing, swimming or exercising. Chlorine, salt water, perfume, and perspiration can lead to tarnishing or stripped plating.

*Sterling items may tarnish but may be cleaned with cloth or liquid cleaner.

*Please store jewelry away from moisture in a cloth jewelry bag or box.


HAND STAMPED ITEMS:

* Each letter is stamped individually by hand and spacing will vary from piece to piece. The slight differences of each piece add to the uniqueness and charm of your one of a kind item.

*Please clean hand stamped items with a polishing cloth.