If you are not satisfied or there are any problems with your purchase, please contact me directly within 14 days of receiving your order and I will do my best to resolve the issue. Please attach a photo to help me address the concern.

Purchaser is responsible for all return shipping costs for any reason (unless
agreed otherwise). Please send products in their original or equivalent sealed packaging.

For UK customers it's strongly recommended you obtain a (free) proof of postage receipt from the Post Office as SeptemberGrey can’t be held responsible for packages that fail to arrive.

SeptemberGrey shall not be responsible for any defect in the products due to physical damage, as a result of improper handling during or after shipment, misuse, neglect, repair, alteration, accident or for any other cause not attributable to workmanship on the part of SeptemberGrey.

Refunds are always credited to the original method of payment and you'll receive a confirmation email once your return has been processed. Please allow up to 10 working days for this.

Via Paypal or Direct Checkout
Etsy gift vouchers accepted

Items will be shipped in 3 - 5 business days unless otherwise specified. UK orders are sent Royal Mail 2nd class signed for and should arrive within 3 days of posting.

International orders are sent via Royal Mail using standard international delivery and can take up to 7 business days to arrive at final destination once the order has been shipped.

-CUSTOM ORDERS-
Custom orders always welcome - please contact me for details and pricing. Stock may not always be available and processing time could take longer.

-VOUCHER CODES-
Vouchers are only valid subject to the terms and conditions of each code. Please check details of current codes

And finally .... All items are handmade in London by me and may sometimes differ very slightly from those pictured. Whilst I endeavour to use accurate photos, inevitably colours may appear altered due to varying computer monitors and lighting.