Announcement
Welcome to colorful world of LUW®
Under the leadership of Serap Öney, an international artist, designer and Co-founder of LUW®, when we first launched in 2014 honestly we haven’t expected such a growth in couple of years, where today we have hundreds of happy clients on more than 25 countries who prefer to express oneself different and unique.
We would love to invite you to take a tour of our Handmade Shoes & Couture Collections and Artworks at SERAPONEY.com page and hope to receive your valuable comments.
Just for your information we are also able to produce Customized Designs regarding to your requests and imaginary as well. Please don’t hesitate to contact us for any kind of question or advanced support.
Items
Featured items
All Items
Reviews
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Rukhsana on Apr 10, 2018
4 out of 5 starsThe colours and idea great, the execution of the paintwork not precise and a little smudgy in places - shame that the small acts of carelessness spoil the otherwise gorgeous shoes.
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Allison on Feb 2, 2017
4 out of 5 starsI ordered these shoes the last week of Nov. as a Christmas gift. I was hesitant because I don't shop online but I knew my sister would go nuts over these shoes, so placed the order anyway. They cost $106 after processing & shipping costs so when Christmas rolled around, I was disappointed & skeptical that they would arrive anytime soon after. Beginning of January, after tracking the package nearly every day, I was convinced this was a scam & I lost $106. I emailed the shop (and was a bit rude and frustrated) and they were quick to respond, assuring me the shoes were on their way and recommending I contact my country's postal service. Finally, after pretty much giving up, I received the shoes Feb 2nd. THEY ARE GORGEOUS. They look as advertised, are true to size, and great quality. 4/5 for the time it took to receive them.
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Mary on Nov 24, 2022
1 out of 5 starsDo not buy from this Seller. No Refunds! no exchanges. Plastic boots.
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SERAP ÖNEY responded on Nov 30, 2022
Dear Mary, your review includes totally false statements that do not reflect our products quality, just because we refused your refund request since you claimed the shoe did not fit well. Our refund policy is well explained on our page and "Fitting not well" is not an acceptable reason for a made-to-order design product. We produced exact same size as ordered, you also did not share any measurement prior the production to confirm your feet size, so further unfitness is not under our responsibilities and can not be a matter of refund or exchange. You also claimed the material is plastic but we use vegan leather. Finally you call on "Do not buy from this seller" but don't strain yourself, our hundreds of clients over 29 countries have ability to judge objectively and show respect to art.
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Alayne on Dec 7, 2021
1 out of 5 starsthe quality of the item
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SERAP ÖNEY responded on Dec 9, 2021
Dear Alayne, we are very sad to see your review so low for one of our best selling item in more than 25 countries and hundreds of satisfied clients. Our support team contacted you to receive more details about your unsatisfied features but unfortunately you did not send us any visiual evidence so far regarding to your quality issue. Please feel free to write us whenever you wish and we will always be there for you to provide advanced assistance. Hoping you to update your review in a more objective perspective soon. Keep in LUW! seraponey.com
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Jenn on Aug 9, 2021
5 out of 5 starsVery cute design and fast shipping! Very quick with communication too!
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Kimberly on Apr 25, 2020
5 out of 5 starsThey came out exactly as I hoped! Just like the photo! I asked for some additional customization and they were very accommodating ! I'm wearing these for my wedding and I am very proud to! Thank you!
Shop policies
Accepted payment methods
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
More information
Frequently asked questions
Are you a shoe manufacturer?
Yes, we produce our own handmade shoes with the brand LUW® where we use high quality faux leather, unique accesories and permenant leather paint for hand drawing illustrations performed by artist Serap Öney.
We also have a custom design line where we can customize our own design shoes as well as Converse Chuck Taylor series.
Custom and personalized orders
Our clients are free to request any kind of customization on our catalogue models. We are also open to create designs from scratch where your imaginary is the limit.
Sizing details
As we are an international manufacturer we have to combine different measurement units into production. Mostly all available sizes are described in product page, however if your size is missing then please don't hesitate to contact us.
Wholesale availability
LUW® is always eager to new collaborations in terms of retail sales as well as wholesale partnerships. We can adjust our production capabilites to satisfy different volume requirements. You can contact directly by writing to shop@seraponey.com and we can discuss how to develop business together.
Gift wrapping and packaging
All our products have an Unique ID Code specified to its users and an Unique ID Card is inserted to original box. Also a hand written message to users name is added on box cover from Serap ONEY. Therefore at your orders please indicate full name of final user if it is a gift.
Express production and shipping are possible?
We provide Express Shipping Service which takes between 3-7 days regarding to your location and also express production may be possible depending on the product and work load. Please inform us before placing your order about your urgencies.