QuirkybyDesignShop

Ethereal visuals drawn from the heart

Kuala Lumpur, Malaysia On Etsy since 2014

QuirkybyDesignShop

Ethereal visuals drawn from the heart

Kuala Lumpur, Malaysia | 3 Sales

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Joanna

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Joanna

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About QuirkybyDesignShop

Sales 3
On Etsy since 2014

It All Started with a Happy Coincidence

Hello, my friends call me Jo, and Serendipity is the creative offspring of my husband, W and I. We believe that whilst a lot of things in life are already written in the book of God’s destiny, there are certain adventures that are only yours if you pursue them.

A nanotechnology doctoral researcher by day, I spend hours daydreaming about design, colours, and jewelry. Always a dreamer and avid mind-wanderer, making pretty jewelry became both a sanctuary and an outlet for creative expression. I’m inspired by nature, the colours of a sunset, the blue-green hues of the Aegean, the red passion of life and hope to translate that into wearable jewelry for all.

Like all good beginnings, it all started in a café, there was coffee, and cake. But also, the paths of two wanderers crossed. 8 years later, Serendipity – a happy coincidence, was born. The designs you’ll find here are purely handcrafted elegant dainty jewelry made out of passion, hefty dollops of inspiration and pure love.

We hope you find something that will inspire you to seek out your own serendipitious miracles.

Fashion changes, style endures – Coco Chanel

Around the web

Shop members

  • Joanna

    Owner, Photographer, Creator

    Joanna founded Serendipity out of a need to create and express. When not at work, she can often be found designing and dreaming of the next big adventure.

Shop policies

Last updated on February 23, 2014
Welcome to Serendipity by JoW.

Hello! It is indeed a happy coincidence that you are here today. Do browse around our items and we hope you will be able to pick up something that you like and we hope that the road finds you back here again.

Accepted payment methods

Paypal
Returns and exchanges
---Refund & Exchanges---

As per mentioned, each item is individually handmade, thus, there might be slight variations in each item, distinguishing one from the next.

We do try our best to provide an accurate description and visual images of the items we offer.

Please note however that colours may vary as colour calibrations on each monitor may differ.

Items may also seem larger than the actual product as the pictures are photographed closely to display the actual product. Where applicable, estimated dimensions of each item will be provided in the item description.
Quality is what we strive for in every item/product we produced for sale. We do ensure that each piece is made carefully with much care and also LOVE :P

Do notify us first if you are not completely satisfied with your purchase.
Your satisfaction is very important to us.

We will be more than happy to clarify and/or resolve any queries or issues you may have regarding the item.

** Please initiate all requests for returns or exchanges within 14 days of receipt of the item, after which all sales are considered final.
Items eligible for return or exchange must be completely unworn and unused and should be despatched within 5 days of offer for return or exchange.
Kindly pack the item intended for return into a jiffy bag/bubble mailers or padded envelopes to ensure its safe return.
Refunds will be issued within 7 days upon receipt and verification that the item is in its original condition.

** Items NOT eligible for return or exchange:
1) Earrings (for hygienic reasons);
2) Damaged or altered items while in your care;
3) Sale and discounted items; or
4) Once return date has passed.

*** The cost of shipping for all returns and exchanges is to be borne by the buyer.
If the returned items are defective and not fit for use, indicating mistake on our part, a full refund( including the initial shipping fee) will be reimbursed.
In all other cases, only the price of the item returned will be refunded.

---LOST ORDERS---

Should there be any occurrence of items lost in transit/post suspected (if items does not arrive within 6 weeks from the shipping date), do inform us.

However, do allow us some time to make an official enquiry with the postal services.

Upon confirmation from the postal service that the shipment is lost in transit:
-We will offer to produce and re-ship the item upon payment of fresh shipping charges, unless the buyer requests for a refund for the item.
The buyer is to bear the cost for re-shipping.

---UNCLAIMED/RETURNED PACKAGES---

If your package is returned as undelivered or unclaimed, we will be happy to re-ship upon payment of fresh shipping charges upon receipt of the return package.
Payment
---Payment---

For international sale, we only accept paypal payments.

Payment should be done within 3 working days. If you are not able to do so within 3 days, do let us know and we will see how we can assist you.
If we do not hear from your after 3 days, the sale will be cancelled and the item of interest will be relisted for sale.

For interested Malaysia buyers, do let me know if you do not have a paypal account and we will work something out from there. Please contact us.
Shipping
---Shipping---

We do ship internationally via registered air mail.
Internationally shipped items might take some time to arrive (usually 7-25days) .
Delivery times may vary depending on local postal service and customs procedures of a particular country.
Do also note that delivery times will be deeply affected during the festive seasons.
Thus, if item purchased is intended as a gift, please to plan ahead of it to allow the item to arrive on time.

A tracking number will be provided via Etsy's Shipping Notification.
Please do notify us if you haven't received the item by the 31st day, and also contact the post office in your residing country to inquire about any hold-ups as well.

Kindly note that a signature may be required when the parcel arrives.


---Packaging---

We value the importance of a properly packaged item.

Items are packaged into a nice giftbox and bubbled- wrapped.

Packages come from a pet-free, smoke-free home.

Express delivery options are available but will be at a much higher delivery cost. If you require express delivery, do contact us to let us know.
Buyers are responsible for any additional duties, customs charges, or brokerage fees should they arise.
Additional policies and FAQs
---Additional Policies and FAQs---

All items are handmade, thus, they are extremely delicate and extra care maybe needed towards these items.

Thank you for taking the time to read our policies.