serendipitycreative

Serendipity Soiree

Florida, United States · 1244 Sales

serendipitycreative

Serendipity Soiree

Florida, United States 1244 Sales On Etsy since 2011

0 out of 5 stars
(204)

serendipitycreative is taking a short break

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Note from shop owner We are closed for the weekend. We apologize for any inconvenience.

NOTE: All orders placed will go out on time and according to our 5-7 "business" day turnaround. Serendipity Soiree follows all holidays and Stat holidays. Please take this into account when placing orders with us. Double check our policy page for current turnarounds, when orders fall into the design queu and all other policies. Please remember...orders are put into our design queue next business day. Then ship out according to current turnaround times from that date. If you place an order over the weekend during non-business hours...this order will not be taken until the first business day "Monday". This will go to design on Tuesday.


To view some of the items we offer in our shop...click on the sold orders link to the left. We have so many fabulous items not listed...some of our new ones can be viewed on our blog under invitation Collections...and via facebook under new spring collections and new easter collections.

@ www.serendipitysoiree.blogspot.com or Visit www.serendipitysoiree.com 's landing page for all of our homes on the net. :)

Thank you!

Catherine Jane Joy

www.serendipitysoiree.com
www.facebook.com/serendipiytsoiree

Note from shop owner

Last updated on Feb 16, 2016

We are closed for the weekend. We apologize for any inconvenience.

NOTE: All orders placed will go out on time and according to our 5-7 "business" day turnaround. Serendipity Soiree follows all holidays and Stat holidays. Please take this into account when placing orders with us. Double check our policy page for current turnarounds, when orders fall into the design queu and all other policies. Please remember...orders are put into our design queue next business day. Then ship out according to current turnaround times from that date. If you place an order over the weekend during non-business hours...this order will not be taken until the first business day "Monday". This will go to design on Tuesday.


To view some of the items we offer in our shop...click on the sold orders link to the left. We have so many fabulous items not listed...some of our new ones can be viewed on our blog under invitation Collections...and via facebook under new spring collections and new easter collections.

@ www.serendipitysoiree.blogspot.com or Visit www.serendipitysoiree.com 's landing page for all of our homes on the net. :)

Thank you!

Catherine Jane Joy

www.serendipitysoiree.com
www.facebook.com/serendipiytsoiree

Serendipity Soiree

Contact shop owner

Serendipity Soiree

Reviews

No reviews in the last year
Katie Shayda

Katie Shayda on Nov 20, 2013

1 out of 5 stars

This seller is a horrible person. She has taken our money on several different purchases and never sent the product after numerous emails over a several-month-span. Filed a claim with Etsy and Paypal. Karma, serendipitysoiree!

View all 204 reviews

Shop policies

Last updated on June 11, 2013
Welcome to Serendipity Soiree

Business Hours
Monday to Friday - 10am - 5pm
Saturday to Sunday - Closed

Orders ship out daily from 10am - 11:59 pm. We are not open for convo after our regular business hours. We are available during regular business hours for questions etc. If emails come in after hours...they will be answered next business day. If orders come in after hours...they will be taken next business day.

Rush orders accepted on off-days with a rush purchase. Please double check that we can fit you in before purchasing.

North American Eastern Time Zone

Accepted payment methods

Payment
Serendipity Soiree requires a minimum of 7 days prior to the event to customize our designs (unless a rush order is confirmed with us first and then purchased), Two weeks is preferred. Serendipity Soiree requires 5-7 days to customize orders once placed in our design queue which is next day, due to demand, especially with our Harry Potter collection. We are a VERY high volume shop for custom orders etc. In the event that a buyer places an order not within these parameters and it is not reasonable to complete the order in time even if it is discovered last minute, we reserve the right to issue a shop credit. Serendipity Soiree reserves the right to cancel any order if it does not fit within our policy guidelines or time design queue constraints. We are a very busy shop.

Always check our policies or store opening page for current turnaround times. This policy page overturns all listing details. Regardless If a listing says 4-5 days. This policy page will apply to the order turnaround. Which is currently 5-7 business days.
Shipping
We are a printable company. On a normal basis printables are not shipped to your door. You will obtain your files via email. We do take a limited number per month of print and ship to your door purchases. They must be first approved by us to see if they fit into our schedule and design queue. We do not print and ship everything we sell...please convo us for details.
Refunds and Exchanges
No refunds will be issued for customers who decide after purchasing that they simply have changed their mind (after we have spent hours of design time), or did not read our listing properly. We ask to that a buyer completely understand what they are purchasing, before doing so. We do not issue refunds to clients who do not provide the proper information for us to complete orders or to clients who do not proofread once delivered. If no approval is obtained from the client via email or convo we will assume that everything is fine with the order and complete. We are not responible for clients who do not proof read for typos or do not provide the correct details themselves about their own orders or be held responsible for losses due to this such as (commercial printing costs or at home printing costs etc). If changes are made to orders due to details changing for an event or simply changing their minds etc...additional design charges will happen on a client needs basis. These types of changes are considered extra and will be charged extra. We do not ship items, we are a printable company first and foremost. If you are looking for printed please convo us for details.

Customized items cannot be exchanged or refunded. You will be sent a set of final files. Please make sure you look over your final files and ALL of the info on your order before you print. If you do not send us a message to approved your file by either not replying within a 12 hour period..we will assume everything is ok with your order, you are agreeing that all of the information is accurate. We DO NOT retain files after 12 hours. They are destroyed and there is no way to get them back. If you reply after this custom charges will apply if you need changes made to your files. if there is an error on our part before the 12 hours...we will be happy to fix this with no charge.

REFUNDS: If a refund is decided by the seller. We do not offer cash refunds once orders are placed with us. We will issue a shop credit.

Thanks!!
Additional policies and FAQs
We accept custom orders!

Serendipity Soiree is not liable for any damages or losses associated with a buyer who does not follow our shop policies and read our listings properly.

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PLEASE NOTE:::: If you are a party planner and plan to use our invitations as part of your package...please contact us for rules and commercial permissions etc. Our invitations are for personal use unless pre-arranged with Catherine Jane Joy & Serendipity Soiree. Party planners and similar must let us know their intention of use when purchasing.

Always check our policies or store opening page for current turnaround times. This policy page overturns all listing details. Regardless If a listing says 4-5 days. This policy page will apply to the order turnaround. Which is currently 6 business days. 5-7
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HOW LONG DOES IT TAKE?
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We DO NOT create PROOFS
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We will send you final files 6 business days after your order goes to our design queue which is placed in our queue NEXT day. (Monday - Friday, 10am- 12:59pm Eastern time) after payment is received. Order only go to queue once payment is cleared via paypal. If you paid via PayPal eCheck, it could take 3 to 5 business days for the payment to clear. Once you receive your final files, please review and notify me of any changes within 12 hours of purchasing. We will work together until you are happy with your order. But after the 12 hours...files are destroyed. We do not keep files after that time period. Only in the event that your order is a Logo design. If you need a proof it is by request only...and if sooner a rush fee will apply. Convo us for details and we can give you rates and reserve a custom listing for you.

If you need your items earlier than our 5-7 business day policy. Rush order fees will apply. You will have to secure and have permission for rush orders before purchasing our rush listings. We will have to make sure rush is possible with our design queue. Rush orders are priced in the shop under 24 and 48 hour rush.
Always check our policies or store opening page for current turnaround times. This policy page overturns all listing details. Regardless If a listing says 4-5 days. This policy page will apply to the order turnaround. Which is currently 5-7 business days.

*Note: Fonts and text sizes will remain as designed, but your custom information will be included. Would you like more customization? Colors, image swaps and different text fonts are extras. Convo us!

***Revisions***
You will receive one final file, we do not do revisions. We will only correct files if there is an error which is rare. If you have dates change etc...there will be a charge for that. If you need additional revisions you will be charged $5.00. Image swaps and other custom edits will be on a quote basis and have to be approved before purchasing...convo us for details.


FOR PRINTED ITEMS
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Printed items are on a limited basis per month as our shop can allow. Orders will not be printed until final approval from customer...we will send a proof in this event....once approved orders are final and sent to our printers. Printed orders will be shipped within 2-3 business days (Monday - Friday, 9 - 5pm CST) AFTER FINAL APPROVAL. If you need to expedite the proof and printing process a rush fee will apply. Convo us and we can give you rates and reserve a custom listing for you for the printed service. You will still need to purchase the listed item as customization still applies. Printing services are additional on a quoted per customer needs basis. We will create a custom listing for you to purchase just for shipping and printing services.


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WHAT ARE YOUR BUSINESS HOURS?
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Monday-Friday 10:00am-10:00 pm Eastern north american time
Feel free to make purchases or contact me after those hours, just know that I may not return your message until the following business day. Any order placed after 5:00 pm Easter time on Fridays will not be responded to until the following Monday.

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WHAT ENVELOPES DO I NEED?
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For 5x7 Invitation = A7 Envelopes (5 1/4" x 7 1/4")
For 3.75" x 9.25" Invitation = Business No10 (4.125" x 9.5")
For Thank You Notes (3.5 x 4.75")= A1 Envelopes or Baronial No4 (3 5/8" x 5 1/8")
RSVP cards = A2 envelope

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HOW DO I PRINT AT HOME?
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If you plan to print these invitations at home there are a few things you should be aware of...


• You will need to buy 8.5" x 11" white or bright white paper cardstock for rich vibrant color. You should purchase the heaviest lb paper that is available.

• Make sure to check the maximum paper thickness allowed by your printer before purchasing your paper. We have commercial printers that can print on 130lb cardstocks.

• Be sure to do a test page before printing. You should print your files as is...not shrink to fit...this is for our invitations. Some items may need scale to fit for our bottle wrappers...as printers widely vary.

We prefer to send clients to a third party for printing such as UPS store, KINkos, staples...local copy centers. They have 110lb cardstock that gives a better finish to your item. They can also cut your items for you for a nominal fee.

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HOW DO I GET THE VINTAGE BROWN PAPER BACKGROUND or the golden ticket color?
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The aged brown paper background and gold ticket that you see in several of our designs is an image that is apart of the design. That effect is not from printing on brown kraft paper. I DO NOT RECOMMEND printing on anything other than white card stock to preserve the colors of the design. We do offer a custom ticket option for our golden tickets...with a black and white design...so clients may print on gold paper. This must be pre-approved with us before pruchasing. Do not assume you will get this file automatically. We send the gold built in option as a standard option.

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COLOR OUTPUT
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Unfortunately, I cannot guarantee color output. Every monitor and every printer interprets colors differently. You will get different results from all printers and copy centers. Like a color lab for photos...all results vary.

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DO YOU SELL COORDINATING PARTY PRINTABLES?
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YES! We also sell cupcake toppers, drink wraps, tags, banners, thank you cards and other party printables. Checkout each store section of the shop to find those printables. If you don't see the design you are looking for Convo us. We can custom design anything to match our invitations. Not all items from all of our lines are in the shop. Many are premade and are available. We are so very busy that not all items make it to the shop.

***Copyright Protected***
The digital file is copyright protected. It can not be altered, sold, or used for any other use than the original party intended. The sample images are also copyright protected.

All designs are copyright Serendipity Soiree by Catherine Joy.
www.serendipitysoiree.com For personal use only. Designs under no
circumstances can be transferred, shared or distributed for commercial
profit or gain. Claimed and passed off as your own under a party planning company etc. A request to share or transfer must be submitted to the copyright holder and may or may not be granted. The copyright holder reserves all rights.

Thank you.

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