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serissaboutique

Serissa Boutique

Lakeville, Minnesota · 164 Sales

serissaboutique

Serissa Boutique

Lakeville, Minnesota 164 Sales On Etsy since 2011

0 out of 5 stars
(47)

Announcement   Under a new name! Find us @ Eternal Geekery, due to open Fall 2014!

Announcement

Under a new name! Find us @ Eternal Geekery, due to open Fall 2014!

Kellie Traefald

Contact shop owner

Kellie Traefald

Reviews

No reviews in the last year

Anonymous on Jul 9, 2013

5 out of 5 stars

so cute! She loved it. THANKS!

Anonymous on May 2, 2013

5 out of 5 stars

I love the "Mrs." necklace! It is perfect for my friend getting married in June, and Kellie, the seller, was extremely nice!

Anonymous on Apr 26, 2013

1 out of 5 stars

The customer service I received was very poor. While just asking when I would receive my order, I got a very rude response. I value customer service, so I do not think I will be placing another order here..

View all 47 reviews

Shop policies

Last updated on August 9, 2014
New Name! Find us @ Eternal Geekery, opening Fall of 2014!

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Money Order
Payment
~ Payment is due upon ordering.
~ Item will not ship until payment clears.
~Taxes are included in price of item.
~ Please pay through Pay pal with your credit or debit card.
~ Money Orders are accepted, item(s) will not ship until money order(s) clear.
~ Personal Checks are not accepted. Sorry!
Shipping
All of my items are made to order unless otherwise specified! Turn around time currently is 1-2 days unless otherwise specified!
I ship via USPS, but if you would like your item to arrive via FedEx, please message me prior to you completing your order so that I may make adjustments to the shipping information.
Please keep in mind that the amount that I charge for shipping includes not only postage, but also supplies like envelopes, boxes, bubble wrap and PayPal fees.

**Please make sure your Etsy and PayPal Shipping address match! I cannot be held responsible for lost packages due to incorrect information.**

*** If the item is a gift being shipped to a different address than your shipping address, please make note of that before you check out! I will send you the receipt of payment to your shipping address, and the gift to the different address. Don't forget to put both addresses down and mark which address is yours!***
Refunds and Exchanges
~If an item arrives broken please let me know! I pride myself on my craftsmanship and would rather fix or replace the item than lose you as a customer!
~If you would like to exchange or return an item:
Please note you are responsible for the shipping on a return/exchange item. If the item(s) is broken, I will refund you the shipping cost once I have received the item(s). When you are shipping something back to me, please email me the confirmation number as well as the tracking number so that I may keep track of the item to avoid the chances of it getting lost. If I do not receive a confirmation email with the tracking number, I will not refund the cost of the shipping should the item be found damaged or broken.
~ If you live in the US, you have 14 days from the day the item was confirmed shipped.
~If you live outside the US, you have 30 days from the day the item was confirmed shipped.

(Please make sure to keep a record of your confirmation email with the shipping information as well as the tracking number)
Additional policies and FAQs
If you would like an item gift wrapped, please make note of it in the comment box before you check out! We would be happy to gift wrap your item!