SewnBySuze

I hope you are happy with your purchase!

While every effort has been made to convey the true colours of my items, lighting may cause slight variations. If you have any queries, do not hesitate to get in touch BEFORE you buy to avoid any disappointment! In the unlikely event of an item arriving with damage, please contact me via Etsy and include photographs BEFORE leaving your review and I will aim to resolve the problem.

Aside from the unlikely event of items arriving with damage, I cannot accept returns or exchanges due to the soft materials used and handmade nature of my items.

I cannot issue a refund based on a customer mis-spelling any text they ask to be sewn on a custom order, or an incorrect address being given at checkout - once the order is shipped it is out of my hands. In these cases, please contact me IMMEDIATELY (within 24 hours and before shipping) to give the correct text or address, otherwise a new order must be placed at cost to the buyer.

Items on sale or listed as 'seconds' are not eligible for refund or exchange, and any defects on such items are made clear on the item listing.

I currently accept cards and Paypal as payment methods. If an order is cancelled by the customer there will be a small re-stocking fee to cover costs.

All my items are sent first class postage. Please allow extra time for custom orders to be shipped, as outlined in the shipping information when the order is placed. If there are any problems with the delivery of your order, please contact me and I will endeavour to resolve them for you!

Information I Collect:
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Why I Need Your Information and How I Use It:
I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfil your order, or to provide customer support;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, and to enforce my agreements. I generally keep your data for the following time period: 1 year.

Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the messaging system provided by Etsy.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will delete your personal information upon request.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me:
For purposes of EU data protection law, I am the data controller of your personal information. If you have any questions or concerns, you may contact me via the messaging system provided by Etsy.

You cannot resell any of my items, on Etsy or elsewhere.

All images and designs are Copyright © Suze Smethurst 2015-2019.