If you see a hat style you like but prefer a different color or design, please ask me, I would love to design a unique hat for you. I have had many requests for hats not shown in my shop. If you have an idea, I can help make it a reality!

Please read all details carefully as far as hat shape, style, fabric and size. Most of the hats listed are adjustable, and images show the type of adjustment. The info about size is listed in the description, but please message me if you have any doubts. An average head size is about 21- 1/2 inches to 22 - 1/4 inches diameter, measured across the forehead to the back of the head. If you don't have a bendable cloth tape to measure, use a string or ribbon, then measure it against a metal tape measure..

Hats can be spot cleaned with a damp cloth and mild soap. It is best to use a white cloth so no color bleeds onto your hat.

All of our hats are wrapped in gold paper and are suitable for gift giving. There are multiple reviews about our pretty packaging, our hats make great gifts! Please let me know if you would like a gift message written on a butterfly note card.

Sometimes, two hats look almost identical but have different prices. Shipping costs and hat prices vary from each company I order supplies from, often I am faced with price increases when I reorder stock so that reflects in my prices. Straw boater hats vary in price, an adjustable straw hat is a higher cost, even though they look the same. Prices vary based on the time to design, hat style, and detailing. Embellishments used are based on the hat design and color choices, and because they are unique, duplicates of a hat might be priced higher or lower based on materials used for that particular style.

I ship USPS in the US only, I do not ship out of the country. All packages are scanned at the counter and tracking is provided on all purchases. Occasionally an item is scanned but may not show movement. Please be patient, the mail has been a bit slow but your package will arrive! I have never had an order show delivered but never arrive. If this ever happens, I always have tracking to show if a package is delivered or not. If a package is stolen, a police report needs to be filed.

I usually ship the next day and packages arrive in a timely manner. You can track your package with the tracking number provided. Please let me know if you have any concerns. You can read the shop reviews, we have an excellent shipping record.

I sometimes have questions about an order, such as an address or items marked as gifts and will message you through Etsy. I cannot ship an order if the address shows up undeliverable through Etsy. Sometimes the word "St or Dr" is missing. After you place an order, if possible, please check for messages from me in the event I have questions. I ship orders out in a day or two and will need to wait for a response. I do not want your order to be delayed.

I am a hairdresser and have also owned my own retail gift and craft business. I studied floral design, and I have designed accessories for weddings and events. In addition to hairdressing, I have worked for 10 years in a wig salon, designing hats for customers going through chemotherapy treatments and as an option to wearing a wig. I decided a few years ago to make my hats available online as well. I love what I do and it warms my heart to know my hats make people happy!

I accept cancellations as long as your order has not shipped. For sanitary reasons I do not accept returns. Please keep in mind if a seller accepts hat returns, that means it's possible the hat you purchase may have been worn by someone else. My customers know the hats they purchase have never been previously worn, our hats are new and clean. If there is a problem with your order, please contact me so I can rectify the situation for you.

Please message me with any questions or concerns about your purchase, I am always available to assist you if necessary. I inspect all hats carefully to make sure there are no imperfections, and they are packaged with care to protect them. if you feel there is a problem with your purchase, let me know within 10 days.