ShabbyLily

Returns and exchanges are handled on a case by case basis. Please do not hesitate to contact me if you have any concerns. I truly want to make sure you're happy with your purchase. If your item arrives damaged, let me know and we will definitely work something out.

I ask that the buyer pay return shipping costs to have the item shipped back to me. I will give you a refund when the item is received, minus initial shipping costs.

Returns/exchanges will only be taken within 5 days of you receiving the item.

I accept PayPal and credit cards through Etsy. I also accept gift cards!

If I don't get your payment within 48 hours of ordering, I reserve the right to cancel your order (I need to make sure products are available to people if they aren't being purchased). I will definitely contact you with a reminder prior to cancelling.

Sales tax of 4% are taken on purchases made within the state of Alabama (which is where I live).

Please contact me if you want to cancel an order. I would love to work with you instead of losing your business.

SHIPPING:
Product will be shipped by USPS or FedEx. Standard shipping includes shipping costs, packaging, and insurance. Let me know if you have a preference between USPS and FedEx. SHIPPING PRICE INCLUDES TRACKING. If you want shipping to be cheaper and don't want tracking, please let me know when you order.

SHIPPING TIMES/DEADLINES:
Orders will be sent within 1-2 business days of receiving payment.

You should receive your order in 8-10 days after confirmation from that that it has been sent. If you have not received your order within 10 days of purchase, contact me ASAP! I will provide you with a tracking number, when applicable.

Expedited shipping is available. Please convo me prior to order if you're interested in a cost estimate and I will obtain one for you.

SHIPPING QUALITY:
Great care is taken to ensure your items make it to you safely. I will wrap your items with bubble wrap, etc. to provide adequate cushioning.

SHIPPING ACCURACY:
Prior to submitting your order, please remember to make sure that your Paypal and Etsy mailing address are the same. Any significant differences could result in a shipping delay.

INTERNATIONAL SHIPPING:

I usually ship USPS Priority Mail (if a cheaper option is not available), which is typically a 1-2 week delivery. Please note that your item(s) may be help up in customs. I prefer Priority Mail, as it is more reliable, quicker and trackable.

Any VAT, custom fees or duties are the sole responsibility of the buyer. I fill out custom forms accurately and according to US laws. If you need info on your country's rates, please contact your local postal or customs office. Or you may go here to calculate: http://www.dutycalculator.com (we cannot guarantee the accuracy, however).

GIFTS:
If your order is intended to be a gift and you'd like for it to be sent to another address, please convo me prior to or immediately following your purchase to let me know. Personalized notes and gift wrapping are available upon request and at no additional charge.

AFTER YOUR PURCHASE:
You will receive a non-automated email from me confirming receipt of payment. I will also email you once your item has been shipped. If there is any reason for delay in shipping, I will make you aware of it in the initial confirmation email.

*NOTE: The shipping prices quoted for domestic (US) are estimated from states furthest away from me. If I am shipping to a closer place and the price is significantly lower, I will credit excessive shipping costs over $2 back to you.

NOTE: As these are handmade items, please allow for slight variations from advertised Items. If there are significant variations, I will send you photos and allow a full refund if the item is not what you expected.

Custom orders are available. Message me so we can set something up.