Shadyside Farm Studio
shadysidefarmstudio's Shop Policies
We expect that you will be 100% satisfied by your purchase.
For money orders the money must be in our hand prior to shipment.
Please purchase enough yarn to complete your project, we cannot assure a matching lot number beyond the original purchase. Unwound skeins may be returned for a full refund.
We ship in the USA by first class or priority mail. We make every attempt to ship on the next business day. We try to refund any excessive shipping charges as best we can. "Outside the continental USA shipping" can be arranged by first class US mail only. For out of country purchases there may be tax or surcharges levied against packages by the country being shipped to. We cannot be responsible for knowing the policies of countries outside the USA. Yarn and patterns used to make clothing are not taxable items in some USA states and our state of Pennsylvania is one of them. Your package can be insured by the US postal system at your request and expense.
Refunds and Exchanges
Product returned in its original form in a timely manner will be offered a refund. Yarn with unusual odors including smoke odors will not be considered to be in original form. Our yarn is sold in hank form and will not be refunded if returned in wound form.
Additional Policies and FAQs
The wholesale offerings that we have available will be listed in our etsy store. Shadyside operates as a studio for our own fiber work. We do not do custom, commission or consignment work.
Last Updated February 4, 2011