Custom stamped orders must be paid in advance and are not able to be returned or refunded, however if an error was made, I will correct it. If you are not pleased with your purchase, I will do my absolute best to correct that.

Should an item break, I will offer to fix it (if it is repairable) at cost (this means you pay only for parts needed, if Amy, and shipping).

I typically send a photo of the finished piece prior to shipping. At that time, please evaluate carefully for any errors, such as spelling on hand stamped items. It is much easier to correct such things prior to shipping.

This shop is not responsible for items lost or damaged in the mail, however if an item is damaged, regardless of the reason, I will repair it for you at base cost (any replacent parts/materials plus cost of shipping). If I am unable to repair the item, I can offer you a replacement at base cost. In order to qualify, you must document the damage (taking a photo of the item and associated packaging is best) and return the damaged item. You may either include SASE or arrange payment for shipping of replacement after I evaluate the item for repair or replacement. At that time, I will let you know the anticipated cost associated with any repair or replacement to be made. In some cases, I might be able to give this estimate based on photos and description.

Should you require replacement or repair of your piece at a later date, I can often do this either at base cost or for a substantial discount. This is decided on a case by case basis, depending on the extent of the repair needed.

I currently accept PayPal, momey orders amd personal checks. If you would like to pay with a credit card via fax, I am also able to accommodate this. Custom orders must be paid in advance unless another arrangement is mutually agreed upon in writing (convo history is fine) prior to purchase commitment. I am able to make special arrangements, such as law away or partial downpaymemt on custom orders, but this must be arranged before your purchase, and downpaymemt must cover base cost of any materials I must order or purchase to create your order.

***PRODUCTION & SHIPPING TIME MAY VARY***
I am just one very disabled person, not a 'store' or company. Often, items are received in under two weeks, but please allow 90 days during health flares and busy periods, either of which may occur at any time. I do my best to keep folks posted about status, but understand that my email response time is also slower during times where my medical situation interferes. If you have a time sensitive order, please discuss that prior to your order so I can let you know whether I feel able to meet the timeframe.
Each piece here is hand made by me, and I maintain a high standard for my work. I offer customization at a level and with a variety of choices you will not find elsewhere, especially for reasonable prices. The flip side is that the wait can sometimes be longer than expected.

Shipping is first class unless otherwise requested. You may request any type of shipping (I.e. priority or overnight) and I will create a custom listing for you according to your preferences. Insurance can be added to any item at your request, however I typically only insure items over $100 unless it is requested.

This shop is not responsible for items lost or damaged in the mail, however if an item is damaged, regardless of the reason, I will repair it for you at base cost (any replacent parts/materials plus cost of shipping). If I am unable to repair the item, I can offer you a replacement at base cost. In order to qualify, you must document the damage (taking a photo of the item and associated packaging is best) and return the damaged item. You may either include SASE or arrange payment for shipping of replacement after I evaluate the item for repair or replacement. At that time, I will let you know the anticipated cost associated with any repair or replacement to be made. In some cases, I might be able to give this estimate based on photos and description.

Should you require replacement or repair of your piece at a later date, I can often do this either at base cost or for a substantial discount. This is decided on a case by case basis, depending on the extent of the repair needed.

IF YOU'VE PLACED AN ORDER...
I am experiencing an extremely high order volume lately. Please bear in mind that each order is completely handmade, and that takes time. I provide total customization with more options (and no character limits or fees for extra wording) at really affordable prices, but the trade off is that it can take a lot longer than companies that do assembly line style limited choice pieces. It is just me, one disabled girl, no employees. I take extreme care with each piece I create for my clients. Also, each letter and symbol is hand struck into the metal, and the finish is hand applied. The outcome is a work of wearable art, designed just for your specific needs.

I do apologize for the delays. If it helps, I can tell you that everyone who has waited for an order so far has told me they love it and think the quality is worth the wait. I hope you will agree when you receive yours.

You will have a one of a kind piece, and I also offer repairs should anything happen. Often the repair is free, occasionally there may be a small fee for materials, but in such cases, you get wholesale cost without any markup.

For the highest level of service, care, artistry and personalization, there can indeed be long waiting periods sometimes.

During high volume times, it can take as long as 90 days, which is not unusual for hand made artisan pieces. During lower volume times, I often can ship within a week. I will post here and on my etsy shopfront at http://www.etsy.com/shop/shaeleigh whenever orders are backed up.

I always send a photo before I ship, so you will definitely know when it goes out. You'll also receive a tracking number and an upgrade to priority shipping free if you've waited longer than two weeks.

I greatly appreciate your trust and patience, and I will get your order finished as soon as possible. I will keep you posted.

Kindly,
Shae
www.ShaeEclectique.com
www.DysGirl.com

I can customize any order for you, or design an original piece for you...just let me know what you would like and I can usually accommodate your wishes.

Thank you for shopping with me:)