Announcement
--PLEASE READ ENTIRE ANNOUNCEMENT FOR IMPORTANT INFORMATION--
Welcome to Shawna Lane! Please read all listing information and check estimated shipping times, as they change frequently. ALL IMPORTANT INFORMATION can be found in each listing's description. Enjoy looking in my shop, and I look forward to working with you!
CURRENT PRODUCTION TIME: CHECK EACH LISTING FOR THE PRODUCTION TIME LISTED
SHIPPING OPTIONS:
Please take the time to calculate the appropriate shipping time frame. Add Production time PLUS the following delivery times.
--USPS First Class--
The USPS claims 3-5 BUSINESS day delivery.
--USPS Priority--
The USPS claims 2-3 BUSINESS day deliver
--RUSH w/ USPS PRIORITY--
The USPS claims 2-3 BUSINESS day delivery. The RUSH moves your order to the top of my list to ensure fastest production possible.
--RUSH w/ USPS EXPRESS--
The USPS claims 1-2 BUSINESS day delivery. The RUSH moves your order to the top of my list to ensure fastest shipping possible.
TO CALCULATE COST: add the item to your cart and select the shipping option you wish to purchase.
It is the responsibility of the buyer to order in time, given the timelines above, to ensure delivery by the date the item(s) is needed. I cannot be held responsible for any holdups with the USPS. Please order in a timely manner to avoid the risk of the your order not arriving by your desired time. Please do not select the slowest/cheapest shipping option and leave me a note that you need your order right away. That is what the Rush shipping options are for.
Items
Reviews
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aschley on Oct 14, 2022
5 out of 5 starsAbsolutely love my necklace! Had to reorder (to no fault of the owner) and it's just as beautiful as my first one!
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Alana on Nov 13, 2022
5 out of 5 starsVery cute and great way to remember my Guinea pigs who passed away recently.
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Sue on Nov 10, 2022
5 out of 5 starsThis is the 3rd time I’ve ordered from Shauna Creations. Always high quality & quick delivery. Highly recommend
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ahanson2341 on Oct 19, 2022
5 out of 5 starsThis item was a perfect gift! It was beautifully made and exactly as pictured. The gift recipient thought this was one of the best gifts she has received.
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Alexandra on Nov 22, 2022
1 out of 5 starsNever received my order. I messaged the seller and told them it claimed to be delivered but it never was. I called USPS and they told me they have no clue what happened to my package and the sender basically told me it's not their problem so that was just a waste of money for me.
![Shawna]()
Shawna responded on Nov 24, 2022
This order was marked as delivered, and it is in my policies that I cannot be held responsible for issues with the USPS. I never said this wasn’t my problem. I gave suggestions that might help and have helped many clients over the years, but this review was immediately left instead of attempting the things I suggested. I hope you will still try the things I suggested. Happy Holidays.
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Alice on Nov 18, 2022
1 out of 5 starsThe item did not represent what I paid for the engrave is not what it is that I expected I said one thing they engraved something else I’m very dissatisfied with it but I know I can’t return it. I’m totally dissatisfied with the quality description and it wasn’t what I expected
![Shawna]()
Shawna responded on Nov 18, 2022
Hi Alice, I actually reached out to you a couple of times when you placed the order for clarification. You asked for "V.J. First Grandson Grandma" on the necklace, but you only purchased 1 circle charm. I wasn't sure what to do when I didn't hear back, so I messaged you to let you know I would send it as advertised in the photo. Hopefully we can work this out. Happy Holidays!
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About ShawnaLaneCreations
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Privacy policy
More information
Frequently asked questions
Will I receive a total refund if I decide to return an item that is not customized?
If we come to a resolution of returning an item for a refund, the customer will be refunded minus shipping. If an item is sent back without an agreement to do so, no refund will be given, and if the buyer wants the item back, the buyer will be responsible for the cost of shipping again.
Production Times & Item Details
The production time can be found both in the details & under the shipping information in each listing, and if a purchase is made, you can find it in your receipt and email confirmation. The production time DOES NOT include shipping time. I usually ship via USPS First Class which estimates 2-5 business days.
Please read the item details in each listing. These details include measurements, materials of each component, and any other information for the item.
What if my package is lost or damaged in transit?
Buyer assumes the risk that the item may be lost during shipping. If a tracking number is provided and it shows any activity by the USPS, this is proof that the seller has fulfilled the obligation of creating and shipping the order. Any issues with lost packages must be addressed to the USPS by the buyer.
If an item is received broken, you need to send me photos of the damaged packaging and item WITHIN 24 HOURS OF DELIVERY. We will then work together on a resolution.
Is your jewelry safe for children?
Hand stamped tags, jewelry, keychains and accessories are not toys and are not intended for children 13 years and under. If you are wearing your jewelry around children, as with all things we come into contact with, a certain level of care is necessary and is the responsibility of the wearer.
Anything else I should know about Hand Stamped Jewelry?
Each letter is stamped into metal by hand. Due to the nature of hand stamping, the backs of the stamped pieces will likely have some marking. This is normal and not a defect. Hand stamping is completely different than engraving. There will likely be imperfections in the stamping, although I do my best to make sure everything looks perfect. These are also not defects.
Your stainless steel jewelry will arrive with a mirror finish, but you can expect that it will eventually take on a rubbed finish due to normal wear and metal rubbing on metal if there is more than one component on your necklace or bracelet.
I placed an order before reading all the information presented to me. Can I cancel my order?
I do not accept cancellations. If you would like me to make an exception, there is a 20% restocking fee to cover the losses on the fees that will not be refunded to me by Paypal and/or Etsy.
If I break an item and need to send it back to be fixed, how is that handled?
Buyer is responsible for shipping the item to me and will also need to purchase return shipping. This listing can be found by searching "return shipping" in my shop. Once I receive the item, I will fix it and send it back right away.