SherydaneRossPottery

Our return policy is as follows:
■ Buyer is responsible for All shipping costs unless you receive the wrong product or the item was damaged by the shipping carrier. Please read full details below for returns.

1. Buyer is responsible for reading descriptions and viewing images carefully. Due to the nature of handmade pottery there will be slight variations in size, color and shape from piece to piece. We try to show accurate color images, but every monitor is different and may cause the color to appear different than the actual piece. We photograph using full spectrum bulbs. The lighting you use in your home may make the piece appear darker or different than the images. If you would like to see images of the exact piece you will be receiving before making your purchase send us a message and we will be happy to oblige. We will not issue return labels or refund any shipping cost for items returned due to these reasons. However, if you are unhappy with an item you may return it for a refund of the item purchase price.

Please contact us within 3 days to let us know you intend to return the item. Package item in original packaging in order to ensure safe transit. Using USPS Priority Mail with enough insurance to cover the item cost, ship the package back to the following address:
SR Pottery
210 North 2nd. Ave.
Rome, GA 30165
When we receive the item in original condition we will issue a refund in the amount of the cost of product minus shipping charges. Buyer is responsible for any loss in value of product if damages occur. This is what the insurance is for.

2. You received an item that is "not as described" meaning a different model than ordered. Such as, we sent an orange bowl instead of blue. Or we sent a mug instead of a spoon rest:

Please contact us within 3 days to let us know we shipped the wrong product. You will need to send images of the item you received. After determination that we made a mistake, we will issue you a return label to return the item for an exchange or full refund including shipping charges.

3. You receive an item that is damaged in shipping:

Please CONTACT US IMMEDIATELY. You will need to take photos of the damaged shipping container and the damaged item. You will also need to keep the damaged item and container in case the USPS requires to see it for insurance claims. Send us the digital images so we can file a claim with the carrier. We will then issue a refund or exchange.

Etsy Direct Checkout

▪︎We ship by USPS priority mail.
▪︎We process in stock orders in 1-5 business days from receipt of payment.
▪︎Double check your ship too address for accuracy. SHIPPING COSTS for orders returned to sender due to insufficient address are NON-REFUNDABLE
▪︎We cannot assume responsibility for any shipping delays occurring as a result of the shipping carrier.
▪︎We do not offer free shipping. Shipping pottery safely is costly. We are unable to offer free shipping without significant increases in item prices to offset those costs.
▪︎ We will refund any significant shipping overages paid for multiple item orders shipped together.

We will not share your personal information. We may share your reviews on social media for publicity purposes.