sherylderilo's Shop Policies
hello and welcome to my Etsy store!
All of my little goodies are handcrafted with quality materials, lots of love and exist to make people smile. I hope you will find something that you can hold dear to your heart.
Orders will only be shipped after payment has been received!
Australian Buyers: you can pay through the following methods; Paypal account, credit card, bank deposit or Australian money order.
International Buyers: you can pay through the following methods; Paypal account or credit card.
Items that are ordered but remain unpaid for will be re-listed on the shop after a period of one week.
For Australian Buyers: shipping is on average $4.60
For Internation Buyers: shipping is on average $10.40
All orders are carefully packaged to ensure you receive them in the best possible condition.
Items are shipped using Australia Post and I aim to process all orders immediately after payment has been received. If you are an Australian buyer, please allow 1-7 workings for delivery. If you are an International buyer, please allow 1-3 working weeks for delivery.
If you would like your order registered or insured, please let me know and I can organize this for you at an additional fee. Your order can also be shipped using Express Post, this will also incur an additional fee.
Refunds and Exchanges
You can claim for a refund/exchange for a faulty item within 7 days of when you receive the order. Items may only be returned in cases of faulty workmanship. I will not be held responsible for orders lost or damaged during transit.
Please do not hesitate to get in touch with me if you have any problems with your ordered items.
Additional Policies and FAQs
You are more than welcome to get in touch with me for custom orders or wholesale.
Last Updated March 17, 2011