shirleegrund

Washington, United States · 97 Sales

shirleegrund

Washington, United States 97 Sales On Etsy since 2009

0 out of 5 stars
(41)

Announcement   I'm taking a break from my ember and frost collection. please check out my main shop - https://www.etsy.com/shop/LichenAndLychee

Announcement
Last updated on Sep 17, 2015

I'm taking a break from my ember and frost collection. please check out my main shop - https://www.etsy.com/shop/LichenAndLychee

Shirlee Grund

Contact shop owner

Shirlee Grund

Reviews

No reviews in the last year
leen11

leen11 on Feb 18, 2014

5 out of 5 stars

My partner absolutely loves it. It's a perfect fit and really well made. Great communication throughout the process too.

lusbyj

lusbyj on Feb 7, 2014

5 out of 5 stars

Requested this with iolite for my sister for Christmas. Despite being shipped from America to England it still arrived incredibly fast (despite HMRC's best efforts to prevent this). Beautiful organic design - the work is very fine and elegant. The seller is also very helpful. I'd definitely recommend looking at her stuff ^_^

View all 41 reviews

Shop policies

Last updated on April 24, 2013
Orders currently take 3-4 weeks production time before shipping. Custom orders may need more time but I will let you know during the custom design process. Custom cast orders usually take about 3-4 weeks.

If there is an unusual delay, I will convo you to let you know. If you need something fast, contact me about shipping upgrades or rush orders.

Everything you see in my shop is completely handmade in my Seattle studio by me, Shirlee Grund. Each design is original and limited production. Your new piece will be created just for you so if you want little details customized just ask.

I make everything from scratch starting with recycled sterling sheet, tube and wire – handmade in the purist sense of the word. I very rarely use any type of prefabricated component and the pieces are not cast. Gemstones and pearls are purchased from reputable dealers, are not synthetic, coated, dyed, and are represented accurately. I take pride in the quality of my work and design jewelry that is made to last.

Accepted payment methods

  • Accepts Etsy gift cards
  • Money Order
  • Check
Payment
I accept payment via PayPal. Payment must be received within 48 hours or the sale will be canceled. Please let me know if you encounter any problems during this process and I'll do what I can to help.

I also accept payment by check or money order but I do have to wait for the funds to clear before I start working on your order.

WA state residence will be charged sales tax ... sorry. (shipping will not be taxed)
Shipping
All domestic packages under $200 ship USPS First Class Mail with delivery confirmation. Orders over $200 will include insurance and signature confirmation. First Class Mail is typically delivered to U.S. destinations in 2-3 business days, but this service is not guaranteed by the post office. If you need something faster, please get in touch and we can work something out.

Orders outside the continental US will not be shipped in flower petals to avoid any agricultural restrictions going through customs.

International packages will be sent USPS first class unless you choose to upgrade the shipping method. USPS first class and does not include insurance or tracking and I cannot replace items that are lost in customs. If you require either insurance or tracking please contact me before purchasing and I'll adjust your listing. Any taxes or customs fees are the responsibility of the customer. If an order is refused do to custom fees, a 10% restocking fee plus postage will be deducted from your refund after I receive the return; thanks for your understanding.

** Please make sure that your mailing address listed with PayPal matches your mailing address listed with Etsy. If they don't match, items will be mailed to your Paypal address by default. No refunds or credits will be given to items lost or not delivered due to shipping to an incorrect address.
Refunds and Exchanges
All pieces are created by hand, so no two items are identical. That's the beauty of handmade! Please allow for slight variances from what is shown in the made to order photos.

I want you to be happy with your new jewelry. I will accept returns up to 5 days after the item is delivered. You MUST send me a convo through Etsy informing me that you are intending to ship something back. Items returned must be in new, unaltered and unworn.

Please return your items by a recorded delivery method, and retain proof of postage, as I can not be held responsible for goods lost in transit. Please note that all refunds will be exclusive of postage costs, except in the unlikely event that you have received faulty goods.

Sale items and custom orders, including made to order rings, are not returnable so please ask any questions in advance of purchase. However, if you are unhappy with your purchase, please contact me and I will do my best to remedy the situation.
Additional policies and FAQs
FAQ's

DO YOU TAKE CUSTOM ORDERS?
Designing for a particular personality is a pleasure and custom stones and design orders are welcome. Send me a convo with your ideas and I'll work with you to create the piece of your dreams.

WHAT IS YOUR POLICY ON RESIZING RINGS?
If you need help finding your size, please visit my blog for a printable size finder. http://lichenandlychee.com/2010/05/25/how-to-find-your-ring-size/

I am happy to re-size most of my ring designs if they do not fit. In some cases I'll need to charge $25-35 for resizing, U.S. shipping included. International shipping needs to be covered by the buyer.

DO YOU USE METALS RECYCLED?
- Yes! All of our items are made with 100% recycled gold and sterling silver. The sterling chain I use is not guaranteed recycled but is US made so most likely is recycled silver.

CAN YOU USE MY GOLD OR SILVER TO CREATE A PIECE?
- Depending on the project, sometimes I can do this.

CAN YOU MAKE A RING USING MY DIAMOND OR GEMSTONE:
- Sorry but I am not accepting projects using customer provided stones for liability reasons.

WHAT IS YOUR POLICY ON RESIZING RINGS?
If you need help finding your size, please visit my blog for a printable size finder. http://lichenandlychee.com/2010/05/25/how-to-find-your-ring-size/

I am happy to re-size most of my ring designs if they do not fit. In some cases I'll need to charge $25-35 for resizing, U.S. shipping included. International shipping needs to be covered by the buyer.

DO YOU HAVE A NEWSLETTER?
- YES! Please sign up here: http://lichenandlychee.us2.list-manage.com/subscribe?u=b0a27ccca746f8ebc42fcd580&id=8a3b245442

I occasionally send past customers special offers, discounts, or updates about my shop. If you would prefer not to receive this communication, please let me know.

© 2009-2011 Shirlee Grund Jewelry. All rights reserved.
All images, text and designs are the intellectual property of Shirlee Grund Jewelry. Please do not use without permission.