shoggothassembly
Portland, Maine
Shop policies
Last updated on
August 18, 2016
The Shoggoth Assembly is a group of artists providing physical special effects, artistic design, prop creation and many other services for the film, stage and photography needs of Southern Maine. See more of us at: www.shoggothassembly.com
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 4 days of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Any non-custom order paid for but not yet mailed out for delivery can be refunded on the buyer's request. Custom order cancellations will be allowed at the shop owner's discretion.
All mailed out sales are final according to the shop owner's discretion.
All mailed out sales are final according to the shop owner's discretion.
Payment
We accept payment for Etsy sales through Paypal or directly through the Etsy site. (We also can accept Etsy gift cards).
Taxes will be added to any sales in Maine.
Any non-custom order paid for but not yet mailed out for delivery can be refunded on the buyer's request.
Taxes will be added to any sales in Maine.
Any non-custom order paid for but not yet mailed out for delivery can be refunded on the buyer's request.
Shipping
Most items are custom made to order, so please allow 4 to 6 weeks for your item to be shipped out. According to how busy the shop is with orders and life in general, it is possible (and common) for orders to take longer than 6 weeks. If you have a specific date you need your order delivered by, please communicate that in your order.
Unless otherwise stated, items will ship via USPS and you will be notified via your Etsy account when your package has been mailed and what the tracking info is. International shipment notifications will only have a customs number attached, which you can use to see that your order has indeed shipped, but won't offer tracking beyond that point.
International Buyers are responsible to know the Custom laws for their specific country as we are not responsible for any item as held by Customs. We are also not responsible for any customs charges applied to your packages. The shop will also not falsify the customs form for customers.
If you would like to upgrade your shipping, please contact us and we can discuss options.
Unless otherwise stated, items will ship via USPS and you will be notified via your Etsy account when your package has been mailed and what the tracking info is. International shipment notifications will only have a customs number attached, which you can use to see that your order has indeed shipped, but won't offer tracking beyond that point.
International Buyers are responsible to know the Custom laws for their specific country as we are not responsible for any item as held by Customs. We are also not responsible for any customs charges applied to your packages. The shop will also not falsify the customs form for customers.
If you would like to upgrade your shipping, please contact us and we can discuss options.