RETURNS AND EXCHANGES

Earrings:
All earrings are final sale and KiiNA cannot refund or exchange earrings.
If you would like, you can get a discounted price for ordering another pair in the correct size. So PLEASE make sure you have the correct measurements before ordering!

Other items:
If you ordered the wrong size or colour, exchanges can be made, but there may be a wait if the item is not in stock.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Also consider using a trackable shipping service or purchasing shipping insurance. Otherwise there can be no guarantee that your returned item will be received.

I accept paypal, credit/debit cards and etsy gift cards. I cannot send out orders paid with paypal e-checks until the check is cleared.

Shipping within the US may take up to 5 days, sometimes more during the holidays. International shipping can take up to 15 days.

shop KiiNA is not responsible if you enter the wrong shipping address at checkout. Please check and double check to make sure you enter the correct address at checkout. This includes your apartment number and correct region code.

Unfortunately, once packages are sent, they are the property of USPS and the shop is not legally responsible for lost or damaged items. Please ensure shipping confirmation details are kept securely in case further investigation is required.