ShopGuyBlanco

Customer satisfaction is our priority. We want to ensure complete satisfaction with your order. If you are unhappy with your purchase for any reason, please contact us before leaving feedback so that we can come to a pleasant and fair solution.

Cancellations or any changes to your order must be made within 24 hours of placing the order. Any jewelry started in production cannot be cancelled or changed.

All of our jewelry is handmade to order, therefore ALL SALES ARE FINAL. If you have any problems with your order, please contact us and we will try our best to resolve any issues.

Because of the personal nature of jewelry, we cannot exchange pieces that have been worn. We cannot replace or exchange items that have been dropped, lost, scratched, crushed or mishandled on the purchasers part. Please handle your jewelry with care.

Exchanges and/or returns will be subject to shipping charges. Returns are shipped at the customers expense.

No refunds or exchanges on custom orders.

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Jewelry care:

Keep dry. Remove jewelry before swimming, bathing or putting on any lotions or perfumes. Clean jewelry periodically with a soft dry cloth to remove any sweat or dirt. After use, store jewelry in an airtight resealable plastic bag or jewelry box.

All major credit cards, debit cards and Etsy gift cards are accepted via Etsy Direct Checkout. Apple Pay and Android Pay are also accepted via mobile device.

*** PLEASE NOTE: DUE TO THE COVID-19 PANDEMIC & USPS CUTBACKS, DELIVERY TIMES ARE TAKING LONGER THAN EXPECTED. THANK YOU FOR YOUR PATIENCE & UNDERSTANDING. ***

Our current turn around time is approximately 1-3 business days excluding delivery times. To ensure quality and maximum design, all accessories are handmade once the order is placed. Once the piece is made, the item will be sent out.

Please note the "expected to ship on" dates are an estimate and are subject to change depending on order volume. If you need your order by a certain date, please indicate the date in the notes section at checkout and we will try our best to accommodate your request.

Items are shipped out Monday through Friday excluding holidays. All items are shipped via USPS with tracking. Please allow up to 24 hours for tracking numbers to update.

Domestic orders usually arrive within 2 to 6 business days after it has been shipped. International shipping is available and can take about 1 to 4 weeks for delivery.

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Priority shipping is available. For a USPS Priority Mail Shipping Upgrade (U.S. ONLY) please select a shipping upgrade at check out.

+ PRIORITY SHIPPING: 1-3 DAYS
+ PRIORITY EXPRESS: 1-2 DAYS

*** PLEASE NOTE: THE PRIORITY MAIL SHIPPING UPGRADE EXPEDITES SHIPPING ONLY. PRODUCTION AND PROCESSING TIMES STILL APPLY TO YOUR ORDER. ***

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In rare cases, packages can get lost in the mail. If your package is lost, we will replace it for you at no charge. However, if the tracking number indicates your package has been delivered, we cannot be held responsible for a package that is claimed to have never been received.

Please make sure your shipping address is correct. We are not responsible for items not delivered due to an incorrect mailing address. If your package is undeliverable and returned to us, your order is subject to re-shipping charges.

Any custom duty, taxes and fees are the responsibility of the recipient and is not covered in shipping costs. Please check with your local post office or customs agency for more information on the rules and fees that apply to your country.

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Please note, prices are never printed or shown on packing slips that are included in shipments.

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Due to the USPS shipping rate increase, shipping charges have changed.

FLAT RATE SHIPPING:
$4.50 / USA
$13.95 / CANADA
$17.95 / AUSTRALIA
$16.95 / EVERYWHERE ELSE

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Carbon-Offset Shipping

Etsy offsets 100% of the carbon emissions from your delivery.

For custom orders, sizes or wholesale inquiries, please contact us for details.

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What is "gold-filled?":

Gold-filled is a quality alternative to solid gold. Gold-filled is composed of a solid layer of gold mechanically bonded to a base metal. Gold-filled is high quality and tarnish resistant. It does not flake off, rub off or turn colors. As a matter of fact, most people with sensitive skin or allergies can wear gold-filled without worries of any allergic reaction to the jewelry.

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Please note: All accessories contain small parts and could pose a choking hazard. By purchasing our products, you acknowledge that Guy Blanco is not liable for any injury or accident caused as a result of our products.

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All jewelry, designs, images and descriptions in this shop are property of Guy Blanco. Copyright © 2021 Guy Blanco. All rights reserved.

Intellectual property infringement will be reported to Etsy.

https://www.etsy.com/legal/ip/

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Did we miss something? Please feel free to contact us with any further questions, comments and/or suggestions. Thank you!

- gb.