ShopIngrainedGoods

Personalized Gifts and Decor

Oklahoma City, Oklahoma
7,563 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

Announcement    Welcome to our Etsy shop! We specialize in quality personalized gifts, and handmade decor. Many of our engraved items ship within 2 business day. Our items are made in Oklahoma with great pride and attention to detail. Thank you for supporting our family business!

Announcement

Last updated on May 21, 2021

Welcome to our Etsy shop! We specialize in quality personalized gifts, and handmade decor. Many of our engraved items ship within 2 business day. Our items are made in Oklahoma with great pride and attention to detail. Thank you for supporting our family business!

Items

7563 Sales
 

All Items

Ashley Sorrill

Contact shop owner

Ashley Sorrill

Reviews

Average item review
5 out of 5 stars
(1110)
See reviews that mention:
Quality 225 Shipping 228 Customer service 101

About ShopIngrainedGoods

Sales 7,563
On Etsy since 2014

Spreading love and joy one gift at a time...

Our shop has made quite the journey during the past five plus years. What began as a stay-at-home mom making custom upholstered pieces on a kitchen table has evolved into helping create the perfect personalized gift for any occasion. Gifts are a love language and we work to create items that will be cherished for years to come. From heirlooms like our recipe cutting boards to our best-selling coasters we offer a multitude of items for spreading love and joy.

Thanks for visiting our shop and supporting our family made business.

With warmth and love,
Ashley Sorrill

Shop members

  • Ashley Sorrill

    Owner, Maker, Designer

    Ashley loves starting the day with coffee, scripture, Dolly Parton, and more coffee. She is a self proclaimed Disney geek, a curator of an enormous fabric collection, and an enthusiast of all things colorful. She finds joy in crafting and making.

  • Drew Sorrill

    Owner, Maker, Shipper

    When Drew isn't busy building all the frames for our shop he is working as a corporate warehouse manager. During his free time he is an assistant coach for our son's t-ball team. Drew makes and designs all the signs featured in our shop!

Production partners

  • Fast Stitch Embroidery

    Oklahoma City, OK

    Fast Stitch Embroidery in Oklahoma City is a local business who helps us by providing the embroidery for our monogram headboards. All other components are crafted by Gray Whale Home.

Shop policies

Last updated on April 1, 2020
Welcome to Ingrained Goods on Etsy, and thank you for taking the time to read over the policies for our shop. Here you will find policies regarding payment, shipping, refunds and exchanges, as well as additional information including business hours.

We are proud to offer unique personalized items that are perfect for wedding gifts, housewarming gifts, Mother's Day, Father's Day, Teacher Appreciation, or any gift giving occasion.

When you purchase a product from Ingrained Goods, we want your entire experience to be a pleasant one, so please read through all of our policies and if you have a question that is unanswered by this page, please feel free to message me directly.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Ingrained Goods reserves the right to evaluate all refund/exchange requests on a case by case basis. Please note, by purchasing an item from Ingrained Goods (ShopIngrainedGoods), the customer is entering into an agreement that they have read, acknowledge and agree to all terms and conditions set forth within our policies, including but not limited to this Refund and Exchange policy.

For the ease of the customer, we have set some guidelines of examples of circumstances that qualify for a refund or exchange consideration and those that do not.

Examples of circumstances that do not qualify for refunds/exchanges include (but are not limited to):
- Incorrect shipping address (placed by the customer)
- Wrong product ordered by customer
- Shipping delays
- Custom orders (of any kind)
- Made to order items (of any kind)

Examples of orders that qualify for consideration of a refund or exchange request:
- Ready to ship items with a request submitted within fourteen (14) days of receipt.

If a refund or exchange request is approved for a ready to ship item, the buyer is responsible for a 15% restocking fee and the return shipping costs. If a customer refuses to the terms and conditions of the restocking fee and/or the return shipping costs they will not be granted any compensation.

Should a customer purchase a custom order, they may receive a refund if they cancel it within twenty-four (24) hours of placement or less. After that time period has passed refunds are no longer available as the deposit is for coverage of material costs.

It is the responsibility of the customer to ensure their order is correct at the time of placement, and should they have any questions it is further their responsibility to contact us via Etsy conversation with those questions prior to purchase.
Customer service is important to Ingrained Goods, and so should you be dissatisfied with your product for any reason, I do encourage you to message me directly.
Payment
Payment is due at the time of order, and Ingrained Goods reserves the right to cancel a transaction is payment does not clear within five (5) days of order placement.

Orders will not be shipped until payment clears, and it is the responsibility of the customer to ensure they have adequate funds through the payment method of their choosing.

Ingrained Goods does charge sales tax to purchases made in Oklahoma, per state law.
Shipping
Ingrained Goods always uses the most affordable, and reliable, shipping companies possible for any orders which are why we ship using FedEx and USPS Priority Mail. You may refer to the individual listings for more specific shipping information, or contact us directly prior to purchase.

We ship domestically within the United States of America from the zip code 73142, and at this time international shipping is not available but may become available in the future.

All shipments are fully insured and thoroughly inspected and documented prior to shipping. Upon arrival, it is the responsibility to thoroughly inspect the shipment and if any damages are noted we must be notified within twenty-four (24) hours of receipt.

Ingrained Goods is released from liability for delays in shipping once a package has left our care. We are unable to control shipping factors such as weather, staffing errors, or delays and by purchasing a product from Ingrained Goods, the customer recognizes that all shipping profiles are estimates and not guarantees of time.

Should an error occur in shipping; it is the responsibility of the customer to contact the appropriate shipping company and file a formal complaint and case as per their policies. Ingrained Goods is available for questions should this unlikely event occur.
Additional policies and FAQs
Ingrained Goods adheres to the following production hours:
Monday – Friday from 7:30 AM – 4:30 PM
Saturday from 7:30 AM – 3:30 PM

Please note we are located in Oklahoma, USA, and so our business hours are CST, USA. We observe all national American holidays, and as such will not produce product or conduct any business during those times, as I reserve the right to spend this time with my family. It is the responsibility of the customer to be aware of holiday observances as they may impact production and shipping times.

We adore custom orders, and would love to work from pictures or inspiration boards you might have. Please feel free to message us with your questions, concerns and ideas. The preferred method of communication for all Etsy transactions is via Etsy message.

Most our items are available locally for wholesale and consignment. Please message Ingrained Goods to see how we can tailor our pieces to fit your boutique atmosphere, small business brand, and/or interior design clientele.