ShopLittleMountain

Items are FINAL SALE, and we will only accept returns on special orders in the event of a mistake on our part or damage to the product.

Damaged merchandise may be returned for a replacement. You may be required to return the item or take photos of the damage. In the event that a replacement is not available the purchase price will be refunded. Please send email with your name, order # and a brief description of the damaged item or items being returned. Return shipping is nonrefundable.

NOTICE: Due to the pandemic, International orders are taking much longer than usual, approximately 30-60 days.

IMPORTANT:Customs may cause significant delays. Please allow at least 3 or more weeks for your order to arrive depending on destination. Destination Duties, Taxes, & Import Charges are buyers responsibility.

Please note: All flasks are made to order. Please allow time for us to process your order. Most orders ship within 3-5 business days. Shipping time is additional.

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. It would be similar to VAT. As per our shop polices, we don't know what those charges may be and can't legally charge for them.

At this juncture, we aren't offering wholesale. Feel free to reach out to us if you have a question.

Most orders go into production right away. If your order has NOT gone into production we will gladly cancel your order. We utilize outside vendors to print some of our merchandise and in most cases cancelation is not possible. If your order was not personalized and you would like to ship it back to us at your own cost for a refund (minus shipping) we would consider that as an option.

DELIVERY ADDRESS CHANGES: Once your order has gone into production your shipping address can't be changed. If it was wrong, you will have to place a new order and we will refund you on the previous purchase once it is 'return to sender' and received by us.

EXCHANGES: We don't specifically process exchanges. You may return your purchase to us after contacting us for more information and we will refund you upon receipt. You may then place another order for the product (size, color, etc.) that you would prefer if available.

SEPARATE SHIPMENTS: Some parts of your order may ship separately.

MULTIPLE ORDERS: We don't offer return or exchange on product purchases over 5 quantity. Each order is made specifically for you.