ShopSimplyShabby

Simply Shabby Home Decor

Brunswick, Georgia

ShopSimplyShabby is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

ShopSimplyShabby is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on January 1, 2015
Hello and welcome to Simply Shabby, where you will find a wide variety of painted signs & home decor, all hand lettered, hand painted and created by me, Jennifer Ciani. I am the wife of a US Marine, and a stay at home momma to one spunky 3 year old little girl. Thank you for visiting my shop and feel free to check me out at these places:

Facebook.com/simplyshabbyhome
shopsimplyshabby [!at] gmail.com
Instagram - @shopsimplyshabby
Pinterest.com/JenniferCiani
JenniferCiani.blogspot.com

Cheers,
Jennifer Ciani

Accepted payment methods

Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
NO RETURNS, NO REFUNDS. AN EXCHANGE WILL ONLY BE HONORED IN THE CASE THAT A MISTAKE HAS BEEN MADE BY US, IN EITHER SPELLING, DESIGN OR CONSTRUCTION.

ERRORS:
The great thing about the products that I offer is that each one is unique, hand lettered and hand painted which adds a personal touch that cannot be created with a computer or machine. However, as with most handmade items, there is always a chance of human error, and Simply Shabby. is not immune. Simply Shabby is happy to redo mistakes on any sign or even create a whole new sign with return shipping, for no additional charge. If this is required, It is the client's responsibility to inform the shop owner, at which time the Simply Shabby will coordinate with the client on how to exchange the item.
Errors by the Client, including, but not limited to, typographical errors when ordering or not specifying full details such as sign size or exact wording. Client is responsible for paying Simply Shabby at full cost for work, time, and shipping for errors made by Client.
***It is important to consider the additional time (5-14 days, including shipping) that these corrections might take when determining your deadline.

REFUNDS:
Simply Shabby does NOT OFFER ANY REFUNDS based on wrong font, ink color, or anything else that might cause dissatisfaction. Simply Shabby is happy to work with the Client to find a solution. Client understands that Simply Shabby suffers loss and damage if Client cancels order or does not submit necessary materials on time to produce the order specified. Client is welcome to request a photo once product is completed, before shipping, to ensure satisfaction.

When placing your order with Simply Shabby and completing your purchase, you are agreeing to our policies and terms. It is your understanding that no refunds or returns will be granted, exchanges only.

EXCHANGES:
All items purchased from Simply Shabby are FINAL SALE. Once your order is completed, NO REFUNDS will be granted. In the case that you are un-satisfied with your order or in the case that a mistake has been made on our end in either spelling, color, sizing, or construction, an exchange can be made. To request an exchange, please message us and describe your claim. The item in need of exchange will need to be returned before a new item can be issued to you. Please allow 5-14 business days for a new product to be created or fixed in exchange (plus shipping times).

As stated in shipping policies, once your order has shipped, it is out of our control. In the case that your time sensitive item does not arrive by the date specified as needed, such as for a wedding or to give as a gift, then Simply Shabby will gladly exchange the product no longer needed for a new one, OR in some cases, will grant a new additional sign to be created for the client, free of charge, for the delay. Again, we are sorry for any inconvenience but no refunds will be granted.

FIXES:
In some cases, a detail in design may have been missed or overlooked. If you would like something added to your sign that was previously discussed but may have been overlooked, I am happy to have you send the sign back and will make any changes to the sign which you see fit.

A NOTE ON REFUNDS:
Sometimes I may miss something, and I do apologize in advance if that does happen to you. I am a very flexible and caring person, so I do not want you to be unhappy. That being said, if you are concerned about something you received from me, PLEASE let me know, so I can do my best to fix it for you and make sure you are a happy customer. I value my integrity, and the integrity of my shop, so please, if you are concerned, before you give any feedback, let me know so we can fix the issue.

I do not anticipate that anyone will be upset, but I do also know that since I do this alone, I may make mistakes from time to time. That being said, for all of my items, if it is a mistake made by ME, I will gladly redo it at no additional charge, and as quickly as possible. I will also pay for the shipping back to you (3-6 day shipping only) if you need it sooner, we can work something out, just message me.

SHIPPING BACK FOR EXCHANGE:
Your original shipping charges will NOT BE REFUNDED in event of an exchange. If you would like an exchange for one of the instances listed above, return shipping charges can be charged to my FedEx account ONLY. If you are not wanting to ship with FedEx, then shipping charges are to be paid by the customer. Return shipping back to the customer, after your new or fixed sign is complete, will be paid by Simply Shabby.

Thank you in advance for being understanding and gracious about this.
Payment
Simply Shabby (through Etsy) accepts: Paypal, Credit Cards (via Etsy shop payment account) and Etsy gift cards.
Simply Shabby will send the proper invoicing to ensure that the Client can pay for their item(s). Once the Client receives the invoice or listing they are required to pay upon receipt. If the Client cannot pay upon receipt they must notify Simply Shabby within 24 hours of this problem and the Clients items will be held until payment is made or the invoice/ custom listing will be cancelled.

Local payments: If living locally (Brunswick, GA.) and you would like to pay and pick up your items in person, cash, PayPal & credit cards can be accepted via Etsy & PayPal card readers or full payment can be directly sent to Simply Shabby's PayPal account.
Shipping
It is the Client’s responsibility to pay shipping fees. Simply Shabby is not responsible for mistakes, damages, or lost items made by the shipping carrier. Simply Shabby is not responsible for any problems that happen within the U.S. Post Office, UPS, FedEx, or any international customs situations that might arise. Simply Shabby will only get Insurance on shipping items if requested and paid for by the Client. In the event that something happens to the Client’s items, it is their responsibility to take that claim up with the shipping carrier used. If an item is shipped in the correct time frame guaranteed by the post office, and the shipping carrier did not make it to the destination on time as promised then Simply Shabby is not responsible for a refund to the client for that product or service.

STANDARD SHIPPING: If you prefer me to specifically use FEDEX or UPS for your shipping, or you would like me to use your account for the charges, please let me know, I am flexible in this area. Otherwise, USPS & FedEx are my main form of shipping carriers.

RUSH SHIPPING: Rush shipping is available for an additional charge. Please contact to inquire about rush shipping charges.
Additional policies and FAQs
FAQ's:

Q: I saw a custom order that you have posted on social media, but I do not see it listed in your shop, can I order it?
A: Yes! Because all of my products are hand lettered and hand painted, I can create nearly anything that you have in mind. Anything that I post can be customized to your preference in design, color and size.

Q: What are your current turn around times? When can I expect my package to arrive?
A: Current turn around times have been extended due to the holiday rush. Please expect 4-6 weeks for production plus 3-6 shipping days. If our production times change, you will be notified.

Q: How will I know when my package has been shipped?
A: Until you receive a shipping notification from me, via Etsy, your order is still in production. As soon as your order has been shipped, a shipping notification will be sent to you with tracking info provided.

Q: The tracking number that you provided is not valid or updating. Is this something you can fix? Has my package been shipped?
A: Depending on the time of the year, delivery companies get overloaded with the number of packages in transit, therefore resulting in delayed updating of tracking. This is out of my control. Once you receive a tracking number, your order HAS been shipped and is in transit.

Q: I had ordered a product and needed it in time to give as a gift for a special event and it either did not get delivered on time (or) I have still not received it. Do I get a refund?
A: Unfortunately, no. As stated in my shipping and refund policies, ALL SALES ARE FINAL. In the case that your item does not get delivered in time for gifting, you have the choice to keep the gift once it does arrive and give it (unfortunately late) to the gift recipient. If the event date has passed and the gift item that you have ordered is no longer needed, you have the option to send it back and exchange it for another item for the same monetary value. Your new product will be sent to you, free of charge for the delay. (Please allow 5-14 business days for production plus shipping time)

Q: I ordered a silhouette, what kind of photo do I need to send you & where should I send it?
A: I will need a side profile picture from the shoulders up. Try and take the photo when your subject is not smiling and get down to their level so that the profile is clear. You can either send the image (and name of each subject) in a message via Etsy or to my email shopsimplyshabby [!at] gmail.com