shopsucrenoir

Shop // Sucre Noir

Melbourne, Australia · 638 Sales

shopsucrenoir

Shop // Sucre Noir

Melbourne, Australia 638 Sales On Etsy since 2011

4.5 out of 5 stars
(187)
Shop owner

Shauna

Contact

shopsucrenoir is taking a short break

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Note from shop owner Dearest customers,

Our shop will be closed temporarily. Please feel free to sign up for an email notification when we return or shoot us a message and we'll respond at first available opportunity. Sorry for the inconvenience and thank you for your understanding!

Kindest regards,
Shauna @ Sucre Noir

Note from shop owner

Last updated on Aug 1, 2016

Dearest customers,

Our shop will be closed temporarily. Please feel free to sign up for an email notification when we return or shoot us a message and we'll respond at first available opportunity. Sorry for the inconvenience and thank you for your understanding!

Kindest regards,
Shauna @ Sucre Noir

Shauna

Contact shop owner

Shauna

Reviews

Average item review
4.5 out of 5 stars
(187)
Stevie Bivins

Stevie Bivins on Jun 20, 2016

5 out of 5 stars

I couldn't have been happier with my experience! I ordered my ring and it arrived nicely packaged and beautiful. I discovered upon trying it on, I had ordered a size too small. I felt terrible! Knowing it was handmade, I asked her what could we do? She charged me only shipping and took her time to resize the ring appropriately. I just received it and it's a perfect fit! I am so grateful for the time and effort she put in. Recommend highly!

Amanda Selvidge

Amanda Selvidge on Apr 26, 2016

5 out of 5 stars

Just got this today and the raw stones are more beautiful than the pictures! Thank you so much :)

View all 187 reviews

Updates

Adding gemstone necklaces to the shop sparkles all natural high quality beads for a delicate touch!
Listed a ton of new raw candy gems earrings seeing as they were such a hit! They are backed with stainless steel for sensitive ears. $10 and free postage worldwide heart_eyesok_handok_hand

About

Handmade sterling silver jewellery with natural gemstones

Hi! My name is Shauna, and I am an autistic Melbourne jeweller with a passion for lapidary and working with natural stones. Sucre Noir is the brand under which I sell my handmade creations.

Most of my pieces feature raw gems or cabochons (hand-cut and polished at the local lapidary club) that I've set into a complementary vessel. My preference of metal is sterling silver or copper, but I can custom make pieces in your choice of material.

When you purchase a piece of jewellery from Sucre Noir, you are directly supporting an independent small business owner. I take pride in the quality and originality of my work; every piece is one of a kind and I hope you enjoy it as much as I love creating it.

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Swing by our social media hangouts! (links on right) ---->

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Around the web
Shop members
  • Shauna

    Owner, Maker, Photographer

    Jeweller / Photographer / Graphic Designer / Lapidary Enthusiast

Shop policies

Last updated on April 25, 2016
Hi there! Our Shop policies are written as a FAQ document. If you don't find the answer you're looking for, please feel free to contact us here or at hello [!at] sucrenoir.net and we will be glad to help.

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Who runs Sucre Noir?

Sucre Noir is a one-woman business by a multi-disciplinary creative, Shauna Phoon. It is an tiny independent business run out of home - one day Sucre Noir hopes to be stable enough financially able to expand and employ other like-minded people.

Check out Shauna's other work here - www.shaunaphoon.com

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Accepted payment methods

  • Accepts Etsy gift cards
Payment
How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Alternatively, you can pay using your PayPal balance.

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Is your site secure?

Yes. Sucre Noir is committed to keeping your information safe and secure. We do not rent or sell your information to third parties and all financial transactions are processed by Paypal; the world's premier online electronic payment solution. All financial information is protected by SSL encryption and secure servers. For more information about Paypal security measures please click here.

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Do I have to have a PayPal account to pay?

No, you can pay with your credit card without a PayPal account.
Shipping
Do you post internationally?

Yes, we do. We currently work and post out of Australia, so all postage charges are reflected accordingly. Australia Post has each country set up at a different rate, and it is almost impossible to list it all. If your country is not listed and you would like to make a purchase, please feel free to send us a conversation and we will set it up for you.

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Is my packaged tracked/insured?

As of April 2016, all our postage pricing has been changed so that the minimum rate has a tracking number to it. You can add signature on delivery, insurance, or upgrade to express post (within Australia) or add signature on delivery at checkout for additional cost. If you are based internationally and would like to add insurance to your package, please contact me and I will give you a quote (should be around 5 dollars).

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How often do you post orders?

We post orders every 2-3 days depending on the workload. Please check your item's processing times to know when your order will ship by.

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Why does postage cost so much?

All our postage prices come under Aus Post's 'Standard' rate. This includes tracking and ranges from $8.25 to up to $30. Because of Etsy's policies, any item without a tracking number that is lost in the postage abyss becomes the seller's responsibility. Unfortunately, our postage rates now reflect this as we are unable to absorb this loss.

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How long will my package take to arrive?

All items have a processing time on their respective listing. Processing time + postage delivery time = Time it will take for your package to arrive.

Once your order is posted, all orders within Australia via regular post should take 2-6 business days (1-4 business days if you pay for priority upgrade), and all international orders should take 7-10 business days. We find international orders generally arrive within 2 weeks.

You can check for country-specific postage times and information here --> http://auspost.com.au/
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Refunds and Exchanges
Does Sucre Noir do returns / refunds?

Should you be unhappy with your order, we are happy to accept returns for flawed or faulty merchandise (issues that arise from our faults) if contacted within 30 days of your order being posted. Most items take 2 weeks to arrive. Faulty items can either be be replaced or fully refunded.

We do not accept returns or give refunds for purchases whereby a change of mind has occurred, or for lost packages where insurance has not been purchased.

PLEASE contact us before deciding to leave a review or open a case if you're unhappy with your product. We take pride in our work and we don't like customers walking away unhappy.
Additional policies and FAQs
How do I know what size is for me?

If you are buying a hand-fabricated silver ring, our handy ring-sizing guide is here --->
http://i.imgur.com/QaR6m7H.jpg

If you are wondering how long an approximate necklace/choker length is, check out this chart to see where a piece's length falls on an average person --->
http://i.imgur.com/g2Wk1Gu.jpg

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Does Sucre Noir take wholesale orders?

Indeed we do! Please drop us a message for our wholesale price list.