ShopSweetGrain

Horse girl gifts

Ellicott City, Maryland
|
| 144 Sales | 5 out of 5 stars 5 out of 5 stars

ShopSweetGrain is a Star Seller!

Smooth shipping

Has a history of shipping on time with tracking.

Speedy replies

Has a history of replying to messages quickly.

Rave reviews

Average review rating is 4.8 or higher

Announcement    Happy holidays!

Our turnaround time is currently 5-8 business days. For rush processing - https://www.etsy.com/listing/1520587962/rush-production Please select the type of product you're purchasing from the drop-down and add to cart to fast-track the production of your order to 2 days plus shipping.

Welcome to Sweet Grain! We make equestrian style home decor and horse accessories.

Follow us on Instagram for order sneak peeks, exclusive discount codes and behind the scenes - www.instagram.com/shopsweetgrain/

Our collections - made in house and can be customized for you -
🐴 Bracelets
🐴 Party Supplies
🐴 Cake Toppers
🐴 Key Chains

Announcement

Last updated on Oct 28, 2023

Happy holidays!

Our turnaround time is currently 5-8 business days. For rush processing - https://www.etsy.com/listing/1520587962/rush-production Please select the type of product you're purchasing from the drop-down and add to cart to fast-track the production of your order to 2 days plus shipping.

Welcome to Sweet Grain! We make equestrian style home decor and horse accessories.

Follow us on Instagram for order sneak peeks, exclusive discount codes and behind the scenes - www.instagram.com/shopsweetgrain/

Our collections - made in house and can be customized for you -
🐴 Bracelets
🐴 Party Supplies
🐴 Cake Toppers
🐴 Key Chains

144 Sales

Etsy automatically translates most text on the site to your preferred language.

See in original language

 

Items

Etsy automatically translates most text on the site to your preferred language.

See in original language

Erica

Contact shop owner

Erica

Reviews

Average item review
5 out of 5 stars
(45)
See reviews that mention:
Loading
Loading

About ShopSweetGrain

Sales 144
On Etsy since 2023

From horse girl to professional hunter jumper, we get it.

Production partners

  • Printify

    United States

    A production partner

  • QX

    China

    UV printer

Shop policies

Last updated on

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

More information

Last updated on Jul 30, 2023

Frequently asked questions

Do you accept returns, exchanges or alterations after delivery?

Due to the custom nature of the item we do not accept returns, exchanges, or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

My order did not reach me on time. Can I return it?

Sometimes there are delays in transit times across all of our shipping carriers, and this increases in the holiday season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated delivery date. You will get your shipment, but we are in no position to guarantee the timeline.

Do you send photos before you ship items?

Due to the high volume of orders that we create and ship every day, we are unable to send photos or create mock-ups before production and shipment. We do have a photo-proof package listing for purchase if you are interested. We also sometimes share sneak peeks of customer items on our Instagram @ShopSweetGrain

What if I don't respond to my photo proof?

If we do not get a response on approvals of proofs of custom orders, we will wait for 1 week and then make the order and ship it. We need to adhere to shop deadlines and can not hold orders beyond a certain date.

Do you offer refunds under any circumstances?

There are no refunds since every item is custom. If an item breaks in shipment we have insured its value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance please let us know at the time of purchase. Note that when submitting an insurance claim -

**You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal.**

**Note that any damage must be reported to our shop within 48 hours of the package arriving.**

Do you offer rush production?

All orders will be processed in our standard 3-10 business days. If you need it SOONER you can purchase the Rush Order Fee listing in our shop, and these items will be processed in 2 business days.

What if my package is delayed/lost in transit or stolen?

Sweet Grain is not liable for packages that are delayed in transit, lost by the shipping
carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

If a sale starts after I place my order will you refund the difference?

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.

What if my item is returned to the sender/seller after it's shipped?

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.

What are the care instructions for this item?

For clothing items, please wash items inside out in cold water, do not bleach, do not dry clean, and do not iron directly on the design.
For bags, gently wipe them with a damp cloth, do not put them in a washing machine.
For water bottles, hand wash only.

What are the sizing details? What if it doesn't fit after I try it on?

A detailed size chart is available in all listings. It is the buyer's responsibility to select the correct size.

Seller details

Captcha failed to load. Try using a different browser or disabling ad blockers.