showpony's Shop Policies
Showpony is run by me, Emma Henderson. I live in Helensburgh, which is on the wild west coast of Scotland. It can be very beautiful here but often the weather is horrid and the days are grey and damp. So I like to rebel against the grey by designing fun bright patterns, drawing dogs and making bags for you and interesting little things for your happy home.
I ship orders every couple of days so if your in the UK you won't have to wait more than 5 days for your order to arrive. Shipping to Europe takes around 1-2 weeks and elsewhere can take up to 4. If you do need something in a hurry though please let me know and I'll try to help as much as I can.
In order to keep postage costs to a minimum I use airmail to send all overseas packages. This is a very reliable service but it is untracked. If you wish to be provided with a tracking number I can send your goods by Airsure, which should also cut the shipping time down by a day or two. This does cost more though so pleas contact me at time of ordering if you want me to send your order this way.
Refunds and Exchanges
Above all I want you to be happy with your purchase, however if you do wish to return an item please do so within 14 days of delivery. Items must be unused and in perfect condition to receive a full refund.
If your order is damaged or something is wrong, please contact me immediately. emma [at] showpony.co.uk
Last Updated August 15, 2014