SilentRoses

Nature Inspired Handmade Jewelry

Copenhagen, Denmark | 4079 Sales

SilentRoses

Nature Inspired Handmade Jewelry

Copenhagen, Denmark 4079 Sales On Etsy since 2011

4.5 out of 5 stars (1197)
SilentRoses

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SilentRoses

Reviews

Average item review
4.5 out of 5 stars
(1197)
See reviews that mention:
quality 80 shipping 289 customer service 133

Shop policies

Last updated on April 6, 2016
SilentRoses is a registered company in Denmark since 2011.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
If you are not completely satisfied with your purchase, you are welcome to return it within 7 days of you receiving the item, and I will make a total refund (minus the shipping costs). The item must be in its original condition and unused. I will make exchanges only if the shipped item is incorrect from what is purchased.

Please contact me before you return the items.
Payment
PayPal, Direct Checkout and Etsy gift cards are accepted for all orders.

VAT for European Union buyers:
Danish and European law requires that I collect Danish value-added tax (VAT) for all physical items shipped inside the European Union. This tax is currently 25% of the total amount including shipping.
The list of European Union countries: Austria-Belgium-Bulgaria-Cyprus-Czech Republic-Denmark-Estonia-Finland-France-Germany-Greece-Hungary-Ireland-Italy-Latvia-Lithuania-Luxembourg-Malta-Netherlands-Poland-Portugal-Romania-Slovakia-Slovenia-Spain-Sweden-United Kingdom
VAT does not apply to the buyers from outside of the European Union.
Shipping
I aim to ship within 3 working days after payment has been received. You will receive a shipping notification e-mail once your order has been shipped.

The shipping normally costs 4 dollars for the first item and 1 dollar for each subsequent item. This is only for standard international shipping which is not insured and has no tracking number.
The international registered mail has tracking number and costs $25 for 250g, $30 for 500g and $40 for 1000g, please contact me before ordering if you want your package registered.

All orders are shipped by Post Danmark A/S. Shipping normally takes about 2 weeks, in some cases it can take up to 4 weeks. Shipping within Europe takes usually 1 week depending on the postal services of your country.

Please note that orders placed from outside EU may be liable for customs duty/import taxes on delivery, this is entirely out of our control, as are any delays in delivery due to customs interventions. Payment of such customs amounts is the responsibility of the person the package is addressed to.
Privacy
Privacy Policy

Information I Collect
To fulfill your order, you must provide me with certain information which you authorized Etsy to provide to me, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information for a custom order via Etsy conversations.

Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, only with:
ETSY to be able to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
DELIVERY COMPANIES. I will share your personal information with these third parties, but only to be able to ship your order to you.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Jingmei Du Krøger, am the data controller of your personal information. If you have any questions or concerns, you may contact me at meimei00 [!at] hotmail.com. Alternately, you may mail me at: SilentRoses, LeenB6, st-2, 2630 Taastrup, Denmark.