Original Silhouette Designs
silhouetteMYpet's Shop Policies
Welcome! Thank you for taking the time to view my shop policies. Please feel free to message me if you have a question!
It is a SilhouetteMyPet shop policy to replace any "oops!" problems with Vinyl Decal installation. If you accidentally tear your vinyl decal or have any trouble with the lettering, etc. contact me immediately and I will send you a replacement. I want you to be 100% happy with your SilhouetteMyPet design!
**Note that all of my silhouettes were designed by me. This took time and effort. If you are seeing them in other Etsy stores they did not originate there! **
ALL silhouettemypet artwork is registered with the United States Copyright Office on a regular basis and is covered by copyright laws. It is illegal to download or reproduce these designs without prior permission.
SilhouetteMyPet currently accepts payment via Credit Cards or Paypal.
** New to Etsy? Here is a helpful guide on purchasing items! **
I am very careful when it comes to packaging my work for shipping. Items are individually packaged in plastic sleeves and sent in a stiff mailer envelope. Framed pieces are bubbled wrapped and boxed.
I make everything to order in my studio and generally do not having ready to ship silhouettes on hand. Decals usually takes me 1-3 days to have cut and ready to ship. Hand-cut artwork can takes anywhere from 3-7 days. Packages are mailed Monday through Friday (during USPS hours) via USPS First Class Mail which usually takes 3-5 business days (within the United States). Priority Shipping upgrades are available at checkout.
*Note that international shipping usually takes approximately 2 -5 weeks, unless you have purchased a Priority Intl Shipping Upgrade. Tracking numbers usually only work up until an item reaches customs.** Custom fees, tariffs and any local taxes will be the responsibility of the buyer. These fees are not included in the shipping cost and I have no control over what they might be. Actual retail value of all items are listed on the customs form. **
Refunds and Exchanges
If you have any problems installing your vinyl decal please contact me immediately and I will send you a replacement. If your order is damaged in shipping please contact me immediately and I will send you a replacement.
I take pride in my work. If for any reason you are not satisfied please contact me immediately and I will do my best to send you a replacement or issue you a refund on request. I want you to be happy with your purchase - if you are disappointed than you certainly don't need to keep it! That said, please contact me within 30 days of the shipping date.
Additional Policies and FAQs
My silhouette designs and artwork are not to be reproduced, copied, or used in anyway for the purpose of selling or resale without my prior consent. Do not copy my work for redistribution because that would be stealing. Copying someone else's work is bad karma, so just don't do it!
**Note that all of my silhouettes were designed by me. This took time and effort. If you are seeing them in other stores they did not originate there! **
The OVAL frames seen in the listing photos are available for 5x7 sizes only. I do not currently have framing options available in any other format.
Be aware that some of the vintage book pages will have old book character, i.e. creases, bends, yellowing and spotting. I will never mail you something that I wouldn't hang on my own walls!
Decals can be ordered at discounted wholesale prices when requested in large quantities. Handcut Silhouettes can also be made available wholesale to a certain extent. Keep in mind that they are handcut and not mass produced so any discounts would be limited. BOOK PAGES: Due to the uniqueness and limited number of the vintage book pages, they can NOT be sold in large quantities.
Please contact me for more information.
Last Updated September 17, 2015