silhouetteshop's Shop Policies
Thanks so much for visiting Simply Silhouettes' Etsy Holiday Shop. We're constantly adding new products, so please check back often. Please visit www.simplysilhouettes.com for for products and designs.
All of our designs are copyrighted. Images are exclusively for personal use and not commercial purposes. If you have any questions about usage, please contact us.
You can find us on Facebook: http://www.facebook.com/simplysilhouettes
or follow us on Twitter at http://www.twitter.com/silhouetteshop
Check out our blog at http://www.simplysilhouettes.blogspot.com
We accept Paypal and other major credit cards.
I ship to the address provided in your Etsy purchase. If the Paypal address is different, I'll use the Etsy address.
All orders are shipped within 3-4 weeks, once you've approved your proof. Most will ship sooner. Please allow an additional 2-3 days for USPS Priority Mail in the US or 1-2 weeks for international shipping.
All shipping charges are per address. You can only ship to one address per transaction. If you are shopping for multiple people at different addresses, each order will need to be placed separately.
Refunds and Exchanges
Given the custom nature of our products, there are no refunds because everything is made to order. If there is a manufacturing defect, you can return the product within 30 days and it will be fixed at no cost to you - but please contact us first.
If you are unhappy with your purchase, please contact us and we will work together to make sure you are satisfied with your product. There may be some cost involved, depending on what needs to be done.
Please keep in mind that the majority of our items are handmade and there may occasionally be some minor imperfections or variations.
Additional Policies and FAQs
NOTES ABOUT COLOR:
We make every effort to accurately display our product colors, However, please be aware that the final color of your product may vary due to different monitor settings.
We always provide a proof free of charge prior to productio. These proofs are lo-res image (not suitable for printing) and will be emailed to you for approval. You can make any changes at this time. Once approved, we will begin production on your order.
Last Updated November 21, 2013