I hope that you will be extremely pleased with your purchases from Silverbird Designs as I work hard to ensure your order is produced to the highest standard.
However, in the unlikely event that you are not 100% happy with your jewellery a refund or exchange can be arranged providing the items returned are in their original condition and packaging. Please let me know of your intention to return within 7 days of receiving the item. Shipping costs cannot be refunded unless item is faulty.

To maintain the condition of your jewellery, please remove when showering, swimming or when undertaking manual or domestic work. Please also ensure that the jewellery does not come into contact with chemicals, perfume, hairspray and deodorant.
Although unusual, some people may have a chemical make-up which will cause sterling silver to have a reaction to the skin, turning the area a black or greenish colour. This reaction can be due to hot weather, when the body perspires or if the silver and skin come into contact with acids that cause silver to oxidise. The acids can also be present in the air, water, lotions and soaps. If this happens try cleaning the sterling silver item using a silver cleaning cloth.

I regret that in the interest of hygiene, I cannot accept the return of pierced earrings, unless faulty.

I can accept payment through paypal, etsy gift vouchers and direct checkout

Every item you order from Silverbird Designs is especially packaged just for you, in a gift box or organza bag at no extra cost. All purchases will be sent via first class delivery and if £10.00 or over will be sent via Royal Mail Signed For delivery.

International delivery costs £9.50 and all items are sent via Royal Mail's International Tracked and Signed For delivery service. Please note that any charges incurred through customs must be paid for by the customer.

Privacy Policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.

1. Personal information
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Carolyn Ford, am the data controller of your personal information. If you have any questions or concerns, you may contact me at SilverbirdDesignsuk [!at] gmail.com. Alternately, you may mail me at:
Carolyn Ford, 75, Castle Road, Southampton SO18 1QP


--Hallmarking--
All silver items over 7.78 grams will be hallmarked at The London Assay Office. Items under that weight are not required to be hallmarked by law but you can rest assured that where items are sold as sterling silver, they will be made from the highest quality 925 silver.