Announcement    Sign up for our newsletter to stay in the loop about new arrivals, exclusive offers, and upcoming events! Sign up today at www.silverleafcostumes.com

Please message to let us know if you have a deadline within two weeks, and we can work with you on finding in-stock pieces to match your needs! Thank you!

FABRIC DELAYS: Please note, we are working with worldwide shipping delays on fabric, boning, and grommets. We will do our best to find the fabric you love, but please be patient and let us know if you have a very specific request.

Silver Leaf Costumes are hand-made costumes featuring the highest quality fabrics, extra-strength boning, and strong sewing methods! As our items are hand-made when ordered, there is a crafting period between when your order is placed and when your order will be shipped.

Keep up with our Schedule by Liking our Facebook page!
https://www.facebook.com/SilverLeafCostumes/events

Sign up for our newsletter to stay in the loop about new arrivals, exclusive offers, and upcoming events! Sign up today at www.silverleafcostumes.com

We love seeing you in Silver Leaf!
Please tag us #SilverLeafCostumes and send us your pictures!

DEADLINES: While we have some items in stock, all orders are custom orders and even regular items will take 1-2 weeks to make before we can ship. Please take this into consideration when you order. If you have a specific deadline, LET US KNOW, and we will do everything we can to make sure you have your order in time.

SHIPPING: Once a box has shipped, it is out of our control. Should you like to purchase shipping insurance, please send us a message BEFORE you place your order and we will arrange that! We usually ship with FedEx, as they have historically been the most reliable shipper. However, we are not able to influence the FedEx claims process. We are not able to replace or refund items lost in the mail. Please note, 2021 seems to have brought more challenges to shipping companies. We do not have control over this.

INTERNATIONAL SHIPPING: We love our international customers, and we will do everything we can to get your order to you on time! Unfortunately, we are unable to influence customs agencies, therefore international customers may find orders delayed depending on the mailing services in their countries.

FABRICS: We love being unique and know you do too! We use the latest fashions in fabric to provide you with the most variety. This sometimes means our designs change with the seasons and the trends. We will make every effort to locate the exact fabric you want, and we will work with you in the event it is not available. Other selections, with similar color schemes and styles, are often available. This can occasionally lead to longer turnaround times. Furthermore, each bolt of fabric is made at different times and may feature slight variations in color due to differences in dye batches. Also, please be aware the colors shown are similar but not identical to computer displays.

LEATHER ITEMS: It takes a little more time for us to hand-make the leather items and leather emblems. Let us know if you have a deadline.

SIZES: We can easily make pieces in larger sizes, and we have worked with up to a 6X for ladies and gentlemen. Please message us if you need a little more material or a larger size.

Feel free to contact us if you are looking for a size or color that is not listed. We have a large selection of items ready to be shipped, or we can custom make you something special.

REFUNDS AND CANCELLATIONS: I do not issue refunds or accept cancellations. This policy is firm. Once your order had been placed, my team works together to make your order. We go shopping for fabric; cutting the pattern, making the item, then work on any finishing details. Because each step requires so much time, and each person has their part to do we do not accept cancellations, or returns.

EXCHANGES: With the nature of online shopping, we understand there can be unmet expectations at times. We are a small company operating on very thin margins; we are very different from companies like Amazon and Target who can issue refunds with no questions asked.

Exchanges are considered on a case-by-case basis. If we are at fault, we will fix or replace the item. However, if there is a problem with the size you selected or the piece is not what you expected despite Detailed descriptions, mini photos, and descriptive listings, we may be able to offer you an exchange if your item is still in sellable condition. You will be responsible for shipping fees as well as a 20% restocking fee to cover the labor involved. Silver Leaf reserves the right to reject an exchange on any grounds, and items returned and non-sellable condition will forfeit any exchange funds.

If there is a problem with the piece, PLEASE let us know and we will do our best to fix the issue as we can!




Thank you!
Laura