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simplelittlething's Shop Announcement

I have moved to another shop: For Unique Jewelry visit my shop on Etsy - Denise Dion Designs: http://www.etsy.com/shop/DeniseDionDesigns

simplelittlething's Shop Policies

Welcome

Welcome to Dion Designs. I ship Monday and Fridays. If you need it right away, please convo me and I will get your order out within 24 hours. I always offer FREE worldwide shipping for my jewelry items.

Please take a moment and review my policies. If you have any questions, PLEASE EMAIL prior to check out.

You must respond to my email within 3 days after purchase. Please verify shipping address (must match paypal address). Should you need the order to be shipped elsewhere please make address changes in the notes to seller immediately. If you do not indicate this change of address orders will be shipped to the Paypal address. I will not be responsible for items shipped to wrong address if customer did not verify their address (and have different addresses on paypal and etsy).I do ship internationally, but International customers are responsible for all fees, taxes, and duties associated with shipping to their respective countries.

Payment

Payment must be received within 3 days if paid with credit card, e-check or paypal. You can pay with a credit card, Paypal account, e-check through paypal. Items will not be shipped until payment is verified and will be shipped when payment clears with paypal e-check. Maine residents will be charged 5% sales tax at PayPal checkout. I do require insurance for orders over $50.00.

International:I do not accept Electronic checks via Paypal for international orders as they take too long to clear. PLEASE NOTE: I DO NOT OFFER REFUND for international for items not received, if you do not purchase insurance. Most International orders are shipped First Class Mail International and can take between 4-12 business days to arrive. International customers are responsible for all fees, taxes, and duties associated with shipping to their respective countries.

Shipping

I only ship Monday and Friday. If you need anything right away convo me and I will do my best to get it out right away. I have no control as to how long items take to arrive to their destination once I have shipped with USPS, so please plan accordingly. The cost for shipping items, without insurance, is dependent upon zip code and ships from 04043. We usually ship within 48 hours (excluding weekends and holidays) after we have received your payment. Orders received on weekends and holidays are considered as ordered on the next business day. Orders are shipped USPS. Domestic purchases are shipped when payment is received via USPS- First Class Mail with delivery confirmation. (Delivery confirmation number can be supplied). You can expect it to arrive within 2-7 business days from shipment but occasionally it can take up to 10 days. The shipping prices include not only actual shipping cost but the cost of shipping an item or items. (Packaging, Bubble Wrap, etc.). Insurance is not automatically included in the shipping. If you would like insurance added, please add when making payment or contact me if you need help adding to invoice and I will send you an adjusted invoice. Insurance is required on all orders over $50.00. It is the buyers responsibility for purchasing insurance. Insurance rates are as follows:
$1.65 covers $0 to $49 of merchandise.
$2.05 covers $50 to $99 of merchandise.
$2.45 covers $100 to $199 of merchandise.
$4.60 covers $200 to $299 of merchandise.
Please remember to send the appropriate amount to cover your purchase. If you neglect to purchase insurance I will not be responsible for items lost in mail or damaged in transit.

Refunds and Exchanges

No returns will be accepted without prior approval. Incorrectly shipped merchandise must be reported within 10 days of receipt. Items must be in same condition as when purchased. Please contact us if there is a problem with your item. Please read above policies on purchasing insurance. We will do our best to resolve any issues. If refund is given all shipping charges are responsibility of the buyer.

Additional Policies and FAQs

Please contact me with any questions or concerns regarding your order.

Last Updated February 3, 2011