
Announcement
All items are custom made to order handcrafted items. We love making shirts, baby milestones and gear, signs, tumblers, holiday outfits, team gifts and much more. No job is too small or too big. Have an idea, we can bring it to life! Thanks for shopping with us.
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items. In general I try to get all orders completed and ready to ship within 7-10 business days plus ship time from West Chester, PA.
Estimated shipping times
7-10 business days when using the free shipping option
Priority Mail upgrade 2-3 business days
I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual shipping time will depend on shipping options chosen at time if check out and USPS
Need us to Rush your Order??? Check out our Rush Production Add-On to jump to the front of the line!
We DO NOT accept returns on personalized items. However, we do strive to make sure you are happy with you items and will work with you to correct any concerns. We apologize for any inconvenience this may cause.
We love referrals and reviews. Make sure to check us out on Facebook and Instagram @simplysuttonapparel or simplySuttonapparel.com
Items
Reviews
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Jenette on Jun 24, 2021
4 out of 5 starsI was excited when I found this shirt b/c it was SO ME. However, once received and checked out - it was clear that my version of 2X was not the same as the vendor's. I ended up giving this to my niece. It might be helpful to mention that this is a SLIM FIT in the description for future customers.
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Erica on Jan 3, 2023
1 out of 5 starsI placed my order November 26th, as of this morning the sellers local post office is still awaiting item. Seller claims post office lost item and would send replacement, still haven’t received item or tracking information. Seller did refund original bag however I still want the item. Very poor customer service with no explanation
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Stephanie on Apr 14, 2022
5 out of 5 starsJami was absolutely amazing! My hat was late due to PO issues, but she was on them and my package like a mad man! My hat came to me a few days before my sons first game so I was able to wear it thankfully. She responded to me quickly any time I’d reach out to her and was extremely caring the whole time. Thank you so much for everything again!
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aprilgrudell on Jan 5, 2021
5 out of 5 starsThis is a nice heavy duty tote that I use for my wallet and other hockey rink items.
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Nikki on Dec 20, 2020
5 out of 5 starsSo cute I can’t wait to give this to my friend for Christmas! She is going to love it
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jrowe1127 on Nov 11, 2020
5 out of 5 starsProduct was exactly what it described as. Turn around time was great. Love this hat!
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Patricia on Nov 5, 2020
5 out of 5 starsI received this so quickly, and the seller was very prompt with answers to my questions, and was also willing to do a personalization as per my request for an additional fee. It is a gift for our grandson, and I am so excited to give it to him since I am certain he will be pleased. I will definitely be ordering more items!!! Top quality.
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Tory on Jul 18, 2020
5 out of 5 starsA+ customer service! Had a hiccup with shipping & ship owner made it all right! Love the hat too! ⚾️ ❤️
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Leighann on May 4, 2020
1 out of 5 stars**BUYER BEWARE**I bought this March 5th and received a normal canvas tote bag. It wasnt color block and didnt have the tassel as it is advertised. I reached out to the owner twice who said they would send me a new one and ship it out on April 15th. It is May 4th and I havent received a new tote bag. Upon asking for a refund the seller refused to pay for return shipping. I would give it 0 stars if I could.
About SimplySuttonApparel
A Touch of Magic inside the Madness
Shop members
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Jami Sutton
Owner, Creator
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Lucas
Designer, Shipper
2008 hockey player. Loves designing our hockey collection
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Lucas
Designer, Shipper
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 24 hours of purchase
Privacy policy
Seller details
is considered a professional seller (known as a trader) in the EU. What's this?