simpsonelli's Shop Policies
Welcome to the Etsy shop for Simpsonelli Design. Please take the time to have a look around the shop, and should you have any questions please do not hesitate to contact me. I also do custom orders - contact me for more information regarding one.
I only accept paypal only at the moment. Payment is due upon clicking the 'buy now' button with online payments. Upon receiving payment, the product will be shipped within the week, depending upon stock and what day the order is placed. If you need to receive the package by a specific date, please say so during checkout.
Your order will be shipped within a week of purchase.
I purchase insurance for all shipments and it is included in the cost. Shipments to the US from Canada may be subject to customs charges and is the responsibility of the buyer.
For most orders please allow 5 to 14 business days from shipping date to arrival.
Please ensure that you have included the correct and full address to which you would like your purchase mailed to.
Tracking is available within Canada, but is not included for other countries-if you would like tracking please let me know and I will figure out the adjusted cost.
Should any item be lost or damaged via transit, please contact me and I will accommodate you to the best of my abilities.
Refunds and Exchanges
If you are unhappy for any reason with your purchase, please notify me as soon as possible through a convo. I want my customers to feel happy about their purchases, so I am willing to do whatever I can to fulfill that. Some items are made to order, and are non-refundable
Last Updated January 24, 2012