skazkodrom

Soft toys design studio. You send us image we make toy!

Moscow, Russia | 41 Sales

skazkodrom

Soft toys design studio. You send us image we make toy!

Moscow, Russia 41 Sales On Etsy since 2011

4.5 out of 5 stars (21)

Announcement   We make soft toys based on images, drawings, prototypes and personal designs.
Look at our image-to-toy works here: www.skazkodrom.com

Send us toy's image or personal design -> Get the toy!
Simply email us your image and wishes to skazkodrom [!at] yandex.ru
We accept orders 24/7.
Please allow us 3-6 hours for reply.

Please follow us:
www.instagram.com/skazkodrom/
www.facebook.com/skazkodrom/

Announcement

Last updated on Aug 30, 2018

We make soft toys based on images, drawings, prototypes and personal designs.
Look at our image-to-toy works here: www.skazkodrom.com

Send us toy's image or personal design -> Get the toy!
Simply email us your image and wishes to skazkodrom [!at] yandex.ru
We accept orders 24/7.
Please allow us 3-6 hours for reply.

Please follow us:
www.instagram.com/skazkodrom/
www.facebook.com/skazkodrom/

Slava Shulgin

Contact shop owner

Slava Shulgin

View all 121 items

Reviews

Average item review
4.5 out of 5 stars
(21)
See reviews that mention:
quality 4 shipping 4 customer service 4
View all 21 reviews

About

Send us image -> Get the toy!

We specialize in making high-priced and exclusive soft toys based on images, drawings, prototypes and personal designs.

We are the team of professionals with over 10 years of experience in toys design. Each of us specializes in his field. Someone make the b est needle felted toys and someone is the best in making furry toys.

Our mission is to make the best toys in the world. Making toys is our passion and a matter of life.

According to our beliefs we do not make toys from genuine leather.
All our toys are made with love in heart, good thoughts and smile.
We give 10% of our profits to charity-helping single mothers and disabled people.

Shop policies

More information

Last updated on Aug 29, 2018
Frequently asked questions
Important Information - Please Read

Buyers are responsible for verifying the address on file before they place the order. We will ship the items to the exact address listed. If the package is returned to sender due to an invalid or incomplete address the buyer will be responsible for the cost of shipping.

Where's my package? No movement on tracking.

Your package is in a sort center locally. Please follow the tracking we sent you. It's usually accurate. Most domestic packages take 1-3 business days for delivery. Please contact us if your package has not arrived in 10 business days and we can suggest a few ideas to help you remedy the situation.

How do I send my personal design?

- Once item(s) are in your cart, you can leave a note in the comments box with your details! We read all notes carefully and will contact you if anything is unclear :)

- You can send us your image by using the CONTACT SHOP OWNER button. In the message to us, you’ll see an ATTACH IMAGE button below. Please attach an IMAGE or PDF file of the design you’d like of your toy.

- You may also email the image file and all your wishes to us at skazkodrom@yandex.ru, just be sure to put your ETSY username in the subject line.

"Ship by" date and "Delivery" date

Please note that "ship by" date is NOT equivalent to the actual "delivery" date.

- SHIP BY DATE: When your package leaves our studio.
You may find the expected ship by date on your invoice. Please add 3-5 business days (Domestic) / 7-14 business days (International) after the expected ship by date to estimate the actual delivery date.

- DELIVERY DATE: When your package arrives to you.
We cannot guarantee your delivery time as this fully depends on the carrier. To find out your expected delivery date, please use the USPS tracking service.

Cancelling an order

You can cancel order within 12 hours after purchasing. You need to contact us via ETSY convo only (other channels like email are not suitable for sending cancellation requests).

Where is my package?

Skazkodrom sends a tracking number with every shipment directly to your email that's listed on your Etsy invoice. Please check this link first. Then contact your local post office. Then contact us if you still have a problem finding your package.

My package says delivered but it's not in my mailbox. What can I do now?

First ask everyone in your household. If not, check your front door, neighbors, apartment offices, then your mailman/post office.

I just checked out and I did not change my old address. Is there time to change it?

Yes, you have a time window while toy is being made to change address. Also you have to contact us asap (via both Convo and email to skazkodrom@yandex.ru with your username at etsy) BEFORE we've shipped an item.

Be sure to update your Etsy account at the same time to avoid future problems.

If you're too late, your package will be shipped as ordered (as we do not know if addresses are in error). You can wait for its return and pay to reship.

Refunds, Returns, Cancellations

1. Cancellation. We accept cancellations during 12 hours after the order was placed.

2. Refund. If you decide that you don't like the toy after meeting it in person you can request refund during 5 days after receiving your order (according to tracking). Send it back during 14 days after receiving your order (according to tracking). We'll refund 100% of the toy's price you paid (excluding delivery costs) during 5 days after we receive order back (according to tracking). You are responsible for return shipping costs.

Please note: If the item is not returned in its original condition, you are responsible for any loss in value (means refunded amount can be decreased in depending on returned condition).

What if I want to look at item before it'll be shipped?

We can send you item's photos before shipping if you want to be sure that item is good enough and looks like one you've seen on the photo. Minor changes and corrections are still possible but will require additional time. Just ask us in advance if you want to get this option.