skcreationss

Because of the custom nature of our items, all sales are final, no cancellations will be accepted.

***Monograms traditionally read first, last, middle. Please list monogram in the order you would like it to appear. It may be helpful if you leave babies full name at checkout. If you DO NOT WANT YOUR MONOGRAM IN First, last, middle FORMAT PLEASE BE SURE TO NOTE THAT IN YOUR NOTES AT CHECKOUT. Please do not transpose babies full name at any time as this leads to confusion. When stating full names please state it first, middle, last.

***Please double-check thread colors, monograms, sizing, processing times, etc BEFORE placing your final order as we are not responsible for change requests afterwards. If there is a question regarding sizing of an item, please message me for a size chart before purchasing. Shop is not responsible for wrong sizing and does not accept returns/exchanges due to wrong sizing.

***Please be specific when requesting fonts. Font options can be found by searching "font" in our shop. Be sure to leave your font preference in the notes to seller section at checkout. If you do not leave a specific request the designer will use the font that looks and fits best with your monogram/name. We are happy to send proofs upon request after purchase. We do not offer refunds if you are unhappy with your font. Please be sure to view font info here

https://www.etsy.com/skcreationss/listing/889369564/font-options-fonts-and-thread-colors-do?utm_source=Copy&utm_medium=ListingManager&utm_campaign=Share&utm_term=so.lmsm&share_time=1605205384427

before making font selections.

***Please ensure that your personalization info is CLEAR. Please refer to fonts by their names provided in the font listing and not by specific photos as this may lead to confusion. Please also refer to thread colors by their name given in the font listing. Again, please do not leave any room for interpretation. (for example, requesting blue thread color may mean light blue to us and navy to you or vice versa.) No refunds or exchanges will be given if you do not indicate the appropriate font or thread by its name listed in the font listing.

***Please note, many things include lighting, post editing, and computer/phone screen settings can effect the color of the photo. We do our best to ensure that the products are portrayed correctly but please understand that there can be slight variations.

***Our shop carries MANY brands. If you are looking for a specific brand please message us to be sure it is the correct brand prior to purchasing. Do not assume any listing is a particular brand based on the photos!

***Sk Creations ships complete orders. Please take note of the turn around for each item in your order. The order will ship when all items are completed.

Customer service is my TOP priority, if there is an issue with your order/items you must contact us within 24 hours of delivery. If shop owner decides item is eligible for refund/return, buyer is responsible for sending item back via usps 1st class mail. Item must be dropped at post office within 48 hours of agreed upon return. Returns which do not meet this timeline will NOT be accepted.

We appreciate your business!

Due to the custom nature of our products, we cannot accept cancellations or changes to orders after we receive your order.

***Please double-check thread colors, monograms, sizing and processing times, etc BEFORE placing your final order as we are not responsible for change requests afterwards. If there is a question regarding sizing of an item, please message me for a size chart before purchasing. Shop is not responsible for wrong sizing and does not accept returns/exchanges due to wrong sizing.

Turn around time varies for each product, please see item listing for specific turn around time.

Please note, any changes after order has been placed are not guaranteed. We will do our very best to accommodate changes but changes may not always be possible. Including (but not limited to) address, font, thread, color, name, monogram, size.

All orders ship via USPS. Orders are shipped to the address entered during the checkout process. PLEASE be sure to enter the correct shipping address at checkout. Addresses cannot be changed after the order has been submitted. Please note, if an order is delayed in transit, shop will wait 7 business days from date of last scan before re-shipping or providing refund.

If you need your item sooner than the current turn around, rush upgrades are available for purchase in the shop. Please message prior to purchasing to ensure availability. Please note, appliqué orders and bulk orders (5 or more items) may take up to one additional week to ship.

Shipping is not insured and our liability stops when it leaves our workshop. We are not responsible for lost, delayed, damaged or stolen goods due to shipping. If you would like to add insurance to your order, please message us to do so! Please note, if an order is delayed in transit, shop will wait 7 business days from date of last scan before re-shipping or providing refund.

All orders will receive a shipping notification when your item ships!

Sk Creations ships complete orders. Please take note of the turn around for each item in your order. The order will ship when all items are completed.

If there is an issue with your order/items you must contact us within 24 hours of delivery. If shop owner decided item is eligible for refund/return, buyer is responsible for sending item back via usps 1st class mail. Any agreed upon returns MUST be dropped off at the post office within 48 hours. Returns which do not meet this timeline will NOT be accepted.

Clothing Care instructions:
Machine wash cold, gentle cycle, inside out, with like colors. Line Dry Only.

ALL COMMUNICATION WILL BE VIA ETSY MESSAGES. If we need to contact you for any reason, we will do so via etsy messages. Please be sure to check them frequently!

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Please be sure to include all needed info! Orders that do not contain ALL information needed may be delayed.

If you fail to leave FONT or THREAD COLOR, it will automatically be chosen by the creator/designer.

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Customer service if very important to me. That includes answering your questions via email and getting your order to you as soon as possible. I try to answer all questions within 24-72 hours.

If you have questions or need to communicate with me, please contact me through ETSY ONLY. I do not receive all emails/communications in my personal Hotmail account. Therefore, if you need to contact me ALWAYS use ETSY.

Customer service is my TOP priority, if there is an issue with your order/items you must contact us within 24 hours of delivery. If shop owner decided item is eligible for refund/return, buyer is responsible for sending item back via usps 1st class mail. Item must be dropped off at post office within 48 hours.

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BY PLACING AN ORDER, YOU ARE AGREEING TO ALL POLICIES AND PROCEDURES
FOR SK CREATIONS.