GarneDay

--- Incorrect address ---

Items will be sent to the address registered on your Etsy account (► NOT your Paypal address). Please ensure that you Etsy address is correct and updated before check out as it is not possible to retrieve or stop the package once sent. Any refund/re-delivery fee due to incorrect/inaccurate address will be borne by buyer. Refund/re-delivery can only be done upon receipt of the returned package.

--- Unclaimed package ---

Items are sent by registered mail. Therefore. buyer is encouraged to track your package progressively in case of ► ‘Attempted Delivery’, that is, no one at the address to sign-off the package. In such cases, if the package gets return to me as 'Unclaimed', re-delivery fee under such circumstances will be borne by buyer. Refund of the product amount (i.e. minus the shipping fee) can be arranged.

--- Lost package ---

It is rare that an order gets lost. Your patience is appreciated while waiting for the package. It might take a longer time if it is held at the customs. You should always contact your local post office to check on any attempted delivery.
---Return package---

Item must be returned within 14 DAYS after the buyer receives the item If you are not satisfied with your purchase. All items must be return in original conditions without any physical changes with all of its components. We do not refund payment for delivery, only the cost of the product.
--- Cancellation ---

If you wish to cancel transaction (before the order was made and sent), please, note, that there is non-refundable 9% and Paypal fees (for USA - 1.9% + $ 0.30, other countries 2.9% + $ 0.30).

If you have made payment but decided to cancel the order while it was already sent to you, you will also be refunded a sum, except for above-mentioned commission fee, as the cancellation took place due to no fault of the seller.

You will get the money back after the package is returned to the seller. While returning parcel, please give the seller a track number.

You may contact me for investigation and I will submit your case to the post offices for inquiry. As these are cross boarder investigation, it may take 2 - 3 months for the post offices to come to consensus on the resolution (lost/compensation). As I am not accountable for lost package, any compensation is determined by the post offices and any refund/re-delivery will be made only upon confirmation from the post offices.

I accept only PayPal.
If you don't have a PayPal account, just choose "pay by credit card" on the PayPal page.

If item is ready to ship I will send it within 1-3 business days after payment confirmation.

If the product is to order that manufacturing can take up to 14 days depending on the complexity and execution time. Term of production for each product listed individually.

I do not ship on Sundays.

I use the Etsy mailing address, please make sure that you gave correct delivery address.

I will let you know when your package is on the way. I will also send you a tracking number of your package.

Standard international shipping takes up to 20 business days.
Normal delivery time out from Ukraine takes about:
U.S. - 15-25 days
U.K. - 7-12 days
Canada - 14-18 days
European Union countries - 9-15 days (excluding Italy - 20-25 days)
Australia - 16-25 days
New Zealand - 13-20 days
South Africa - 20 days
Israel - 14-20 days
Japan - 7-10 days
Other countries - to 20 days.

WARNING! Before Christmas the delivery time growing up +10...15 days for all countries, because the post offices are very busy. After December 3 I can not guarantee, that your purchase will be delivered earlier than Christmas.

If you would like a custom order, please get in touch and I'll see what I can do.

If you had a problem with your order, please contact me before leaving your feedback.