sleepymoondesign

Sterling Silver Gemstone Jewelry

sleepymoondesign is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

sleepymoondesign is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on February 16, 2011
Here is my long list of policies feel free to grab a snack while you read...

Accepted payment methods

Paypal
Returns and exchanges
RETURNS
Please contact me before sending returns or exchanges. Returns must be made within 3 days of receiving the item and must be in new condition as received and in the original packaging. Refunds are of purchase price only and does not include the associated shipping fee. Additionally, shipping fees to return items will not be refunded.

I do not offer returns or exchanges on earrings because I have no way of knowing if you have tried them on or not. My policy is to always provide a sanitary new piece of jewellery to my customers.

All sale items and custom orders are not refundable, though you may exchange them for another item of the same price.

If a returned item gets lost in the mail I am not responsible for the lost package. So please get a tracking number for the package or mail at your own risk.
Payment
Payment must be made before I ship any items.

Due to the intricacy of some items and busy times your item will be shipped within 2-4 days of payment.

If payment is not received immediately I will send you a little reminder to see if you are having any trouble with the check out process. If I do not here from you or you have changed your mind I will cancel the sale. I usually wait 2 days to here from you.
Shipping
USA and Canada Shipping
Regular shipping is 2.75. The estimated shipping time is 7-10 days.

For faster delivery via FedEx shipping is 17.00. The estimated shipping time is 3-7 days. (Depending on where you are in the states. Closer you are to British Columbia the faster it will be.)

Please let me know if you would like the faster shipping option and I can either ad the cost to your listing or I can send you an invoice via paypal.

International Shipping
Please contact me for international shipping rates.
Additional policies and FAQs
These are 100% all natural gemstones and are subject to some natural flaws and inclusions, please be advised that these are not "sub par" by any stretch, just unique and beautiful, just the way nature made them...just like you and me :o)

****PLEASE contact me through Etsy's conversation system ONLY!! If you have a question regarding shipment, custom work, or your order in general, I am happy to discuss it, but I cannot guarantee I will get your email in my personal inbox. PLEASE message me through Etsy only!!*************

Prolong the life of your Jewellery
* Keep jewellery out of humid places such as the bathroom because the moisture can tarnish silver rover time.
* Apply makeup and perfume before putting on your jewellery. The chemicals will damage sensitive gemstones (like pearls) and tarnish metals like silver.
* Remove jewellery when cleaning. Ammonia, detergents and other household chemicals will damage jewellery.
* Do not shower with your jewellery on for the same reasons as the above point. In addition to damage from chemicals any jewellery which falls off (soap will loosen rings) you will lose your jewellery to the plug hole.
* Do not swim at the beach or swimming pool with jewellery on. Chlorine and salt will damage your gemstones and metals.
* Gold and silver are soft metals and will bend easily. Avoid doing anything strenuous with gold and silver jewellery on.