SlugDogCraft

Artisan Crafts

Binghamton, New York 39 Sales On Etsy since 2014

5 out of 5 stars (20)

SlugDogCraft

Artisan Crafts

Binghamton, New York | 39 Sales

syrinxfox

Contact shop owner

syrinxfox

Announcement    www.facebook.com/syrinxfox

Announcement

Last updated on Oct 16, 2019

www.facebook.com/syrinxfox

Reviews

Average item review
5 out of 5 stars
(20)
See reviews that mention:
quality 6 shipping 5 customer service 6

Shop policies

Last updated on October 5, 2019
Hello! My name is Emily, also known as syrinxfox. I like to have fun with various mediums.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
If an item is damaged in shipping I will work with the post office to make an insurance claim for you. I do not accept refunds or returns. If your item is somehow defective, we will find an amiable solution.
Payment
Payment is required in full at time of purchase unless another arrangement has specifically been made prior with a custom listing. Terms will be stated within custom listings. Once a payment has been made for an item, you cannot cancel your order.

No returns, no refunds. If there is a problem with an item please let me know and we will work it out.

Commission policies for BJD items:

- Any commission over $200 will be charged in two separate listings, the first being a deposit (generally of %50 of the commission total), the second being the remainder of the cost plus shipping when the commission is complete.

- A deposit is required before any work is done. Deposits are non-refundable unless cancelled by me.

- If a commission requires a doll/doll parts to be sent to me (example: for armor) the doll/doll parts are to be sent trackable and fully insured. Any damage to the doll/doll parts prior to shipment should be noted in Conversations. No recasts, please.

- If possible, a receipt from the doll's purchase should be included for the purpose of insurance on return shipping. If a receipt is not included, I can only insure for the amount of the commission as USPS requires proof of value on insurance claims.

- Commissioner is responsible for the return shipping of the doll/doll parts along with the commission it's self.

- If commissioning wings and you are located outside of the USA, please look into your import and customs policies on feathers. You are required to notify me of any restrictions or additional forms your country may require. I am not responsible for loss if not informed of the proper policies of your country.
Shipping
I ship priority mail with the USA. internationally I will ship first class/airmail on smaller items and priority/EMS on larger items. All items will be declared for their purchase amount. I am not responsible for any taxes or customs fees. Shipping can be upgraded but please contact me before you make the purchase so I can make you a custom listing. Anything valued over $75 requires insurance.
Additional policies and FAQs
Don't be afraid to make requests!