SmallStitchShop

The Small Stitch Shop

Launceston, Australia | 1934 Sales

SmallStitchShop

The Small Stitch Shop

Launceston, Australia 1934 Sales On Etsy since 2011

5 out of 5 stars (317)

Shop owner

Contact

All Items

Ark

Contact shop owner

Ark

Announcement    Original home of the 'Whatever, Bitch' unicorn, as seen.. everywhere on the internet, it seems!
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Due to changes in my offline working schedule, I have had to make the decision to close Stitched Pieces for the indefinite future. After one? I have a list of people who do sell the finished things, contact me and I can possibly hook you up with someone local!

All patterns ©2010-2018 smallstitchshop

Announcement

Last updated on May 29, 2018

Original home of the 'Whatever, Bitch' unicorn, as seen.. everywhere on the internet, it seems!
**
**
Due to changes in my offline working schedule, I have had to make the decision to close Stitched Pieces for the indefinite future. After one? I have a list of people who do sell the finished things, contact me and I can possibly hook you up with someone local!

All patterns ©2010-2018 smallstitchshop

Reviews

Average item review
5 out of 5 stars
(317)
See reviews that mention:
quality 5 shipping 11 customer service 15

Shop policies

Last updated on October 2, 2018
Thankyou for your interest in the Small Stitch Shop

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
Refunds/Replacements will be applicable if the item received is damaged, faulty or otherwise unusable. Photographic evidence, or returning the piece may be required.

Refunds will not be given for change of mind, sorry!

Due to the nature of Digital files, no refunds will be given.
Payment
I will only accept 'other' as a method of payment if it's been previously arranged. If payment is not received within 1 week of your purchase, the order will be removed.

Want to pay by credit card, but don't have a PayPal account? No problems! During the checkout process, select the paypal option - there should be some visa/mastercard icons next to it. You can pay by credit card without having to have a paypal account, that way.
Shipping
For ready made items, like kits and finished stitched pieces,I wait for the payment to clear before I ship, and ship within 24-48 hours of the payment clearing. I send goods through Australia Post, unless otherwise arranged. If the cost of shipping your items is significantly less that what I charged, I will refund the difference.

I start Made to Order pieces as soon as the payment has cleared. Then, I will advise you with how long the item will take if it will be longer than 48 hours (it's usually not longer than that). I will then notify you and send as soon as the item is finished!

As I live (and therefore ship from) Australia, it may take anywhere up to 3 weeks for your order to arrive, depending on holidays etc. If faster shipping is needed, please convo me, and I can look into express shipping prices.
Additional policies and FAQs
I live in a smoke-free, but pet friendly home, but if you have allergies, please let me know. I can give the item a wash/extra thorough clean before shipping, and I stitch in an area where the animals are not allowed.