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Katie Faulkner

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Katie Faulkner

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Shop policies

Last updated on February 4, 2011
This shop is dedicated to Photography and Design!
They say an image is worth a 1000 words! What's yours worth to you!!!
As a Professional Photographer of Children and Family I have created the Mats for YOUR photos and offer my still Photography here as an outlet for my "other" side. Design services have come out of my daily use and knowledge of Photoshop.


**I WORK the shop Tuesday - Friday 9:00am-2:00pm, I am on at other times but for my own leisure :)**

All Custom items need to be given proper amount of time for proofing or cutting, as I am human and do make mistakes :)

Once proofing is complete Items will ship within 7 BUSINESS DAYS. (M-F) Digital Items within 2 Business Days

Accepted payment methods

Returns and exchanges
>>Any Purchase straight "from the shop" are fully refundable, less shipping, if you are not 100% satisfied. Must be returned within one week of date on package and in the same condition it was received.

>>CUSTOM Cuts can be returned for a 50% restocking fee (you'll receive 50% of your purchase back) as long as no names or dates have been requested. Same terms as above.

>>Personalized Purchases are not returnable. You will receive a "proof" image of your personal purchase, you reply with your approval and that seals your purchase. You have the option to make changes at "proofing".

>>Digital Items are not Returnable under any circumstances.

>>SHIPPING DAMAGES : Although I can not be held responsible for these damages I will do my best to assist. Please let me know and then send the item back to me, I will either repair or replace the item as needed but you will need to pay all shipping.
Payment
I accept Paypal only, payment must be received in order for me to start any custom process such as personalization or custom cuts.
Cancellation of your order is only accepted on "from the shop" items, in other words anything that can be resold. Cancellation prior to shipping only.
Shipping
I ship USPS first class or priority, national and international. You may request any upgrade to shipping by convo and I will be happy to send you a revised invoice for the additional amount. I have a delivery confirmation placed on every shipment.
Additional policies and FAQs
**********************FAQ***********************

(Q) How do you make the Photo Mats!?
(A) Not Tellin ;)

(Q) Is there a limit to number of letters or words for personalized Mats?
(A) Not really but please keep in mind that the more you want on it, the smaller those things will be.

(Q) Are your Mats and photo items, acid free?
(A) Yes, everything used to create your picture products are acid free/PH balanced and of the best quality.
**Please understand, due to the variations in print quality of your pictures or the quality of the glass used to frame I can not be held responsible for fading or discolored pictures. See below for recommendations on these things.

(Q) Do you do double mats?
(A) Please inquire.

(Q) Do you offer wholesale?
(A) Not at this time, I am currently working to "Boutique" my Mats. If you are interested in re-selling my Mats in a store front location, please e-mail me at K_Faulkner [!at] comcast.net

(Q) Do you offer Bulk order discounts?
(A) Not at this time, I do however offer discounts on shipping.

(Q) I want to give these as a gift. Will you drop ship and do you gift wrap?
(A) Yes and Yes! Gift wrapping is free for purchases over $50.00 and $5.00 otherwise. Please note this information in the comments to seller section.

(Q) Will you ship to two different addresses?
(A) No sorry, not in a single purchase.


*****************KATIE RECOMMENDS*****************

~All of your pictures to be printed professionally, I do NOT recommend home printing, no matter what your printer says, unless you are Photo Coating them yourself. If you do home print be prepared to replace the image on occasion.

~Have your Pictures printed in matte or luster finish! Gloss tends to show every flaw and it is impossible to get finger prints off of. Also if you get a drop of water on it, it's scarred for life. Matte or Luster finish, finger prints wipe off with a soft cloth and water, IF DABBED not wiped, will disappear once dry.

~UV Glass in your frames. (This does not come with your purchased frames so most people do not do this. This is one of the reasons Professional Framing is so expensive.) For those really special pictures you can buy UV glass cut to size from most framing and craft shops.

~Have an old Photo? DO NOT frame this!! Have it scanned and frame that, put the old photo in an acid free album for safe keeping.

~Do NOT hang or place any picture in direct sunlight.