smilingturtle

Jewelry & Stitch Markers for Spoonies & Friends

White Plains, New York

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

Announcement    Welcome to The Smiling Turtle! Here you'll find handmade jewelry, stitch markers for knitting or crochet, and other handmade items. Many are geared toward spoonies, knitters, crocheters, and fellow coffee addicts. Enjoy looking around!

Announcement

Last updated on Nov 11, 2019

Welcome to The Smiling Turtle! Here you'll find handmade jewelry, stitch markers for knitting or crochet, and other handmade items. Many are geared toward spoonies, knitters, crocheters, and fellow coffee addicts. Enjoy looking around!

Items

Alexis

Contact shop owner

Alexis

Reviews

Average item review
5 out of 5 stars
(83)
See reviews that mention:
Quality 5 Shipping 21 Customer service 11

About smilingturtle

Sales 163
On Etsy since 2006

Shop members

  • Alexis

    Owner

    Hi! I'm Alexis, aka Lex. Welcome to one of my little corners of the Etsyverse! I'm a spoonie with fibromyalgia. I've been making jewelry since I was 11. I love to knit and crochet, I love coffee, and I'm a big fan of purple butterflies.

Shop policies

Last updated on November 21, 2017
Customer service is very important to me, so please let me know if you have any questions, suggestions, or concerns about any of my items.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
If you are not satisfied with an item you have ordered from me, you must contact me via Etsy or via email to let me know before sending an item back. Unauthorized returns will not be accepted. If an item arrives broken or otherwise defective, please take pictures to document this and send the pictures to me as soon as possible. I will pay return shipping and issue a full refund when I receive the returned item.

Returns will only be accepted if they are mailed within the first 14 days after you receive the item.
Payment
NY residents must pay sales tax.
Shipping
I ship all items that are currently in stock (and not made to order) within 3 business days of cleared payment. You will receive an email when your item is shipped. If you have not received your item(s) within 2 weeks of cleared payment and you are in the continental U.S., please contact me. I ship using the US Postal Service, usually First Class Mail Parcel depending on the weight of the items. Tracking information will be provided.

If shipping will be delayed for any reason, I will let you know as soon as I can.

I use simple packaging with padded mailers or small cardboard boxes and bubble wrap. I ask that you please reuse or recycle the packaging if you are able.
Additional policies and FAQs
If it is within my ability, I will gladly try to repair any item that you have ordered from me that has been broken or damaged within 1 month of when the item was received. Just contact me via Etsy or send me an email. I do ask that you please pay shipping for repairs.

If you have any questions or concerns, please feel free to contact me. I promise to respond as soon as possible.