snugglebugglebabe's Shop Policies
Welcome to snugglebugglebabe, hand-crocheted hats for babies and children made with loving care for your little ones
I accept payment through Paypal. Payment is due within three days of purchase.
If you have any problems making payment please contact me.
Orders will not be made or shipped until payment has cleared. Orders will be cancelled if payment is not received. I will send an email before cancellation.
Please contact the shop with any shipping questions BEFORE placing an order.
Your order will be shipped within 3 business days of completion (see shop homepage for current production time). All orders will be shipped to the address provided on your Etsy order.
Domestic orders are shipped via USPS First Class Mail. A tracking number will be provided.
International orders are shipped via USPS First Class International Mail. The delivery is approximately 6-10 business days. Please note that delivery can be delayed due to customs. This is very rare, but can happen.
If you would like to upgrade your shipping to Priority Mail or Express please contact me for more information.
I am not responsible for lost, stolen, or damaged packages.
International buyers are responsible for all duties and customs fees.
Refunds and Exchanges
I strive for 100% customer satisfaction. If you are not completely happy with your order please contact me within 7 days of receiving the order.
Refunds will be issued, less the original shipping charge, on receipt of the item in new condition.
Exchanges are also welcomed (every head is different and my hats are handmade so sizing can vary slightly). The hat must be returned in new condition and a replacement will be shipped. Buyer pays return shipping. Please remember to "size up" if you are unsure of sizing.
Additional Policies and FAQs
Custom orders are welcomed
Last Updated November 28, 2011